UX Researcher

US (Remote)
Posted on:
May 5, 2022

Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As a UX Researcher, your research work will help shape Cresta’s flagship product (Agent Assist) and help it find a better product-market fit. While Cresta's ML experts develop cutting-edge solutions to empower products, as UX researchers we feel like we're in a unique position to change the way people interact with AI in a meaningful way.

What You’ll Do

  • You’ll research how Conversation AI features will assist, coach, and collaborate with human agents
  • You’ll lead and execute research to understand the context and needs of agents and other personas in the Contact Center
  • You’ll analyze and synthesize data to generate actionable insights, then communicate effectively with recommendations that help define MLP (Minimum Lovable Product) features, and help drive continual product improvements
  • You’ll partner closely with Designers, PMs, Customer Success, ML experts to identify and prioritize strategic and tactical research questions that will have the most impact on Cresta’s business and customers
  • You’ll occasionally travel to Contact Centers and run field studies

Preferred Qualifications

  • Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field
  • 3+ years of leading user research projects in a fast-paced environment
  • Applied experience with a broad range of research methodologies, both qualitative and quantitative, such as user interviews, usability testing, surveys, prototype testing, data analysis, statistics, and benchmarking
  • Bonus if experience in developing or providing guidance on Human-Center AI framework, is a plus
  • Strong written and verbal communication and presentation skills for cross-functional teams
  • Thrive work on technical/complex project and be able to thrive in an ambiguous, fast-paced environment

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