This role can be performed remotely anywhere within the United States and Canada.
Our mission at FullStory is to rid the world of utterly regrettable product experiences. A crucial byproduct of that mission is to imbue our customers with a deeper insight and clarity into the people that experience their products and services. Research is intrinsic to FullStory’s DNA, and we’re looking to make a deeper investment in the human practice of it. FullStory is seeking a User Experience Researcher who will deliver insights that build understanding and clarity, and impact product strategy.
You'll report to the Head of UX Research and will be an important participant in every aspect of our intensely collaborative product development process. That means you’ll work closely with Product, Design and Engineering collaborators. You will work with teams to define impactful research questions, select research methods, facilitate research, and communicate findings that focus on real user impact. You bring a balanced mindset on research methodology and actionable recommendations.
Join a growing team of hyper-curious product people seeking to address the most nuanced of problems, leaving nothing unquestioned or without thoughtful consideration. FullStory’s Product Experience team swings big on vision but deep on the details, championing the little things that result in exceptional user experiences.
Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.
FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact firstname.lastname@example.org. Requests for accommodations will be treated confidentially.