FullStory

UX Researcher

Company:
FullStory
Location:
🇺🇸
Raleigh-Durham-Chapel Hill Area
Posted on:
May 10, 2022

This role can be performed remotely anywhere within the United States and Canada.

Our mission at FullStory is to rid the world of utterly regrettable product experiences. A crucial byproduct of that mission is to imbue our customers with a deeper insight and clarity into the people that experience their products and services. Research is intrinsic to FullStory’s DNA, and we’re looking to make a deeper investment in the human practice of it. FullStory is seeking a User Experience Researcher who will deliver insights that build understanding and clarity, and impact product strategy.

You'll report to the Head of UX Research and will be an important participant in every aspect of our intensely collaborative product development process. That means you’ll work closely with Product, Design and Engineering collaborators. You will work with teams to define impactful research questions, select research methods, facilitate research, and communicate findings that focus on real user impact. You bring a balanced mindset on research methodology and actionable recommendations.

Join a growing team of hyper-curious product people seeking to address the most nuanced of problems, leaving nothing unquestioned or without thoughtful consideration. FullStory’s Product Experience team swings big on vision but deep on the details, championing the little things that result in exceptional user experiences.

Day-to-day you’ll:

  • Apply a variety of research methods to investigate and untangle customer problems.
  • Engage cross-functional partners in defining research goals, questions, and methodology.
  • Generate insights to fuel ideation, evaluate prototypes, and measure existing experiences
  • Help collaborators build know-how of research methodology and analysis.
  • Communicate results and illustrate suggestions in creative, compelling ways to encourage action on behalf of end users.

We’re looking for someone who:

  • Has an education in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience
  • Has experience planning and facilitating primary research in roles like UX Researcher, UX Designer, Content Strategist, or similar

It would be amazing if:

  • You have experience working closely with the product design and development process in an agile, SaaS environment
  • You enjoy contributing to the formation of research teams as they grow and scale
  • You believe that seeking to learn from different perspectives and backgrounds leads to innovation in product development
  • You crave a workplace that values not only your work but who you are as a human. Be your most authentic self with us—our people are our most valuable asset

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and unlimited paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.

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