Reference number: 207188
Grade: Civil Service Grade 7 (Band A)
Contract type: Permanent
Working pattern: Flexible working, Full-time, Part-time
Number of posts: 1
Closing Date: 23:55, 06 June 2022
Locations: Belfast, Darlington, London, and Manchester.
Salary: £47,073 - £58,207. Salary banding includes London Weighting.
This role attracts certain allowances for the right candidate, depending on our assessment of your skills and experience. Possible allowances include a Finance function allowance of up to £5,000 and a recruitment & retention allowance.
We are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government’s agenda to drive growth, enrich lives and level-up society.
Our mission on the Corporate Systems Improvement (CSI) team is to strategically improve outdated corporate services, processes and policies in DCMS and replace them with simple, joined-up and personalised experiences. Using our unique position at the heart of the newly established DDaT (Digital, Data and Technology) directorate, we develop services that work for the user, however complex the underlying system or process may be. We believe that ensuring things work for end-users is the only way to realise the efficiencies that come with digital transformation.
As User Researcher you will be a key figure helping the organisation develop a deep understanding of the people behind our services and your findings will allow the team to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence. You will plan, design and prepare a range of user research activities to support the design, development and our continuous improvement work.
As User Researcher at CSI you’ll work alongside Service Designer, BAs and Data professionals, to identify and improve the problems in our corporate services across Finance, HR, and Commercial using user-centred techniques and methodologies.
As a UX Researcher, you will:
It is essential in your supporting statement that you provide evidence and proven examples against each of the selection criteria below as far as you can.
For further information and to apply, please visit: https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?vxsys=4&vxvac=207188