Cabinet Office

UX Researcher

Posted on:
May 11, 2022

Reference number: 207188

Grade: Civil Service Grade 7 (Band A)

Contract type: Permanent

Working pattern: Flexible working, Full-time, Part-time

Number of posts: 1

Closing Date: 23:55, 06 June 2022

Locations: Belfast, Darlington, London, and Manchester.

Salary: £47,073 - £58,207. Salary banding includes London Weighting.

This role attracts certain allowances for the right candidate, depending on our assessment of your skills and experience. Possible allowances include a Finance function allowance of up to £5,000 and a recruitment & retention allowance.

We are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government’s agenda to drive growth, enrich lives and level-up society.

Our mission on the Corporate Systems Improvement (CSI) team is to strategically improve outdated corporate services, processes and policies in DCMS and replace them with simple, joined-up and personalised experiences. Using our unique position at the heart of the newly established DDaT (Digital, Data and Technology) directorate, we develop services that work for the user, however complex the underlying system or process may be. We believe that ensuring things work for end-users is the only way to realise the efficiencies that come with digital transformation.

Job description

As User Researcher you will be a key figure helping the organisation develop a deep understanding of the people behind our services and your findings will allow the team to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence. You will plan, design and prepare a range of user research activities to support the design, development and our continuous improvement work.

As User Researcher at CSI you’ll work alongside Service Designer, BAs and Data professionals, to identify and improve the problems in our corporate services across Finance, HR, and Commercial using user-centred techniques and methodologies.


As a UX Researcher, you will:

  • Planning, designing and preparing a range of user research activities across several teams;
  • Carry out user research activities from recruiting participants, preparing discussion guides and moderating research sessions;
  • Analysis and synthesis of research data into clear and actionable information, creating a rich picture of user behaviour;
  • Designing and maintaining information models e.g. user journey maps, user experience maps, task inventories etc;
  • Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at Show & Tells;
  • Creating formal reports that are engaging, clear and concise;
  • Turn user research findings into stories and actions that lead to valuable product and service features.

Person Specification

It is essential in your supporting statement that you provide evidence and proven examples against each of the selection criteria below as far as you can.

Essential Requirements

  • Experience of a range of user centred service design and delivery practices.
  • Experience in a range of user research methods (qualitative and quantitative), when to use those methods and how to apply them correctly.
  • Experience in a range of techniques of data analysis and synthesis of findings.
  • Ability to clearly present findings so that colleagues can understand and use the insights.
  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team.
  • Experience of involving your team in research activities, and in analysis and synthesis.
  • Experience in writing and presenting engaging and informative UX reports shining the light on user-centred issues.

Desirble Requirements

  • Experience working with Finance and HR products or services
  • Experience designing data displays such as dashboards and reports to help users get insights out of data and drive desired behaviours.
  • Experience working on the implementation or improvement of an Enterprise Resource Planning solutions (ERP) or other major software application.

For further information and to apply, please visit:

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