UX Researcher

Austin, TX
Posted on:
May 12, 2022

IS&T is not your traditional IT shop. IS&T collaborates with our business partners to deliver world-class solutions powering the most innovative company. We provide the technology to ensure that the company runs on Apple time.

The IS&T User Experience team is seeking an inclusive UX Researcher who’ll work with IS&T’s product teams to ensure that the users considered in both the design and continuous improvement of the product. This person will uncover insights into who users are, what they currently experience, and what they truly need. This person will guide product teams in applying the most effective approach for achieving research goals and will help them work together to arrive at actionable user insights.

Key Qualifications

3+ years conducting user experience research and user testing in industry or academia

Proven track record of running research and collaborating with other teams to uncover insights, identify unmet needs, and craft better products

Experience in qualitative research methods such as ethnographic field research, heuristic evaluations, lab and remote usability testing

Exceptional at empathic listening, perceiving users’ needs, delivering an unbiased view of users, and translating user insights into action items for product teams

Experience in creating and executing inclusive participant recruitment processes

Some experience in quantitative research methodologies such as surveys

Knowledgeable about usability and principles of effective design

Effective written and verbal communication skills

Passion for understanding what drives user behavior

Experience in enterprise applications a plus


The UX Researcher will be well-versed in a range of qualitative research methodologies, experienced in planning and conducting studies, and focused on delivering insights that directly inform product roadmaps. The right candidate will be creative and strategic in approaching research, passionate about helping people, and highly collaborative.

Responsibilities include:

Collaborating with product teams to define research goals and identify target users

Developing a research approach and detailed study plan

Creating research materials including screeners, guides, and scripts

Communicating with participants to recruit and schedule participation

Engaging with product teams throughout research, analysis, and synthesis

Communicating findings and recommendations in compelling ways through storytelling

Helping product teams stay focused by advocating for users

Co-ordinating of recruitment activities for own and other’s studies

Contributing strategies, resources, and findings to the UX Research program

Education & Experience

MA/MS in Human-Computer Interaction, Human Factors, Psychology, Anthropology or related field is preferred

Role Number: 200336129

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