UX Researcher

London, England
Posted on:
May 13, 2022

Do you want to define the products of the future? We’re seeking a champion of UX Research to embrace this unique role, driving the success of our products. With all the professional and personal opportunities, you’d expect from a positive, global company.

What’s the role?

Shell has a passionate commitment to doing things differently, taking a unique, innovative approach in balancing human-centred and design with an agile technology capability – tackling complexity to discover meaning. With a huge variety of potential projects and digital and non-digital products to build across businesses and geographies, this is a design role where you can expect to be challenged to think and do differently. Getting involved at every stage, from discovery and design, executing and optimising, at scale. Managing the gathering of observations in human needs which inform actionable insights, frameworks and principles that inspire the creation of meaningful and business viable products, services, and experiences. Helps to transform and grow their businesses, define meaningful products and services, enter new markets, attract new consumers, empower employees, and strengthen their positions and purpose.

What we need from you?

Along With An Appreciation Of The Commercial Landscape, We’d Also Hope To See Some Of The Following On Your CV

We’re keen to hear those who can demonstrate an experience and an ambition that’s broader than ‘research’ alone; that extends into human-centered innovation and that ensure that research is an integral part of the design process.

  • Professional agency side and / or client-side experience as a Senior Researcher
  • in Qualitative & Quantitative research techniques, ethnography, research tools, methodologies and opportunity frameworks
  • Nice to have a degree in psychology, or related discipline.
  • Expert proficiency in conducting research exercises and applying creative processes that explore human-centered solutions- making insights actionable and scalable to help identify how to make better products and services as well as new business ideas.
  • Demonstratable experience in forming and executing research strategies.
  • Proven and demonstratable examples working on digital transformation projects in multi-disciplinary teams and with across different part of the business and geographies.
  • Experience in conducting research in all stages of the design process and product lifecycle.
  • Delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services. Managing operational research; from recruitment, team management, whether internal or with third parties.
  • Expert proficiency in:
  • Research planning.
  • Participant selection.
  • High level and detail testing scripts with success criteria.
  • One to one user interviews.
  • Focus groups.
  • Moderated and unmoderated testing. Onsite or remote (online surveys, click tests, tree tests, card sorts etc.).
  • Usability testing sessions across multiple platforms (in person and remotely).
  • Experience working with tools such as, User Zoom, Usabilia etc.
  • Ethnographic research / Contextual enquiries / Longitudinal, Diary studies etc.
  • Expert review.
  • Expert proficiency in writing discussion guides and surveys.
  • Expert proficiency in analysing and research creation of report.
  • Experience in presenting findings and recommendations to senior stakeholders in a variety of formats to suit operational need.
  • Experience of & enjoys mentoring junior researchers
  • Ability to use Start-up mentality, and practical execution of a true nature of Agile Product or Service Development.
  • Strategic approach to problem-solving
  • Strong knowledge and proven practical execution of Customer Centric Design Principles.
  • Demonstratable commercial Analytical focus with emphasis on learning, experimenting and improving.
  • Nice to have multiple languages (English +X).
  • Strong Portfolio that include a collection of case studies
  • Capable of juggling multiple projects and related complexities at the same time with a broad range of stakeholders.
  • Where required can manage a team(s) and mentor as appropriate.

Company Description

Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.J oin us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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