NatWest Group

UX Researcher

Edinburgh, Scotland
Posted on:
May 30, 2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Join us as a UX Researcher

  • Join an open and collaborative environment, where you’ll be helping to develop a programme of research for product-related human-centred design (HCD) challenges
  • You work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
  • This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a UX Researcher, you’ll be defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.Working with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.Additionally, you’ll be:

  • Identifying emerging opportunities for improving the user experience of core journeys by collecting and analysing behavioural, survey and usability testing data
  • Identifying the root causes of wider customer experience issues and help multi-disciplinary teams tackle them
  • Making sure we’re capturing actionable feedback from our customers at the right place and time
  • Sharing insights with different stakeholders, from product teams to senior leadership
  • Helping to develop high level storyboards and journey mapping that communicate the goals, motives, and means by which groups of customers use, or will use, a given product
  • Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
  • Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
  • Participating in content and application audits, including gauging the usability of new and existing products and making constructive suggestions for change
  • Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

The skills you'll need

You’ll need to have experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. We’ll expect you to have the ability to use UX design research tools, including DScout, Optimal Workshop and video editing software. You’ll also be creative in your problem solving and be able to work well as part of an Agile team environment.Experience in financial services is not a requirement as our research team have an array of experience across different industries. We value diversity of thought and fresh perspectives.We’ll also be looking for:

  • Knowledge of research techniques, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
  • The ability to deliver relevant and effective insight under varying project constraints
  • Experience supporting HCD processes for both desktop and mobile, by leading research design and creating research material
  • A background in human-computer interaction, psychology, sociology, or a related field
  • Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

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