NTT DATA Europe & Latam

UX Researcher

Location:
🌍
Boston, MA
Posted on:
June 9, 2022

NTT DATA is a team of more than 139,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development, and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like youNTT Data is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Senior UX Researcher to work remotely with our client. There will be a large focus for this position to review our existing digital experiences (expert reviews) to recommend, define, & deliver iterative improvement

This person will be responsible for working with other designers, researchers, product managers, and developers to deliver great user-centered digital experiences to our customers. They will also contribute to, drive, and deliver on the strategy and execution of the user experience within our Digital Sales, Online Banking, and Mobile Banking experiences owned by the Digital Team.

‍Responsibilities

  • Will work from early-stage design (workshops, interviews, wireframing, design strategy) to later stage design (high fidelity visual design, design to development handoffs, UAT, etc.)
  • Will conduct behavioral (usability testing, usability benchmarking, click testing, etc.) and attitudinal (voice of the customer & survey analysis, design surveys, etc.) research to help us better understand our customers.
  • Iterate on Digital Sales, and Online & Mobile Banking designs through user-centered and data-driven feedback and findings
  • Facilitate and conduct various forms of research (voice of the customer analysis, card sorting, tree testing, surveys, user analytics, usability testing, market research, etc.) to empower us to better understand our client’s customers
  • Collaborate with researchers and product managers to understand existing customer pain points and provide recommendations to remediate
  • Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers
  • Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features
  • Facilitate design & research workshops that inspire user-centered problem solving
  • Perform additional administrative functions as needed

Requirements

  • 4+ years of relevant work experience as a UX Designer and/or UX Researcher
  • Ability to communicate well through oral and written communications and actively collaborate with others
  • Ability to meet deadlines and provide critical analysis
  • Ability to present work to stakeholders
  • Ability to communicate your design rationale and research findings to technical and business stakeholders
  • Expertise with design tools such as Sketch or Figma
  • Expertise with usability testing & research methodologies
  • Expertise in adhering to UI Design best practices
  • Very familiar with usability testing methodologies and agile processes
  • Very familiar with the Apple Human Interface Guidelines and Google Material Design Guidelines
  • Familiar with how design translates to code
  • Familiar with agile methodologies such as Scrum, Kanban, or SAFE
  • Proficient in Microsoft Office and Outlook
  • A portfolio that showcases your design/research process and examples of your work is desired

Why NTT Data?

‍Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

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