UX Researcher

Austin, TX
Posted on:
June 15, 2022

Amazon Business is looking for a UX Researcher to help reinvent how employees buy for work.

Businesses buy more than $1 trillion of everything from paper clips to DNA sequencers in the US alone. Launched in 2015, Amazon Business aims to do for offices, factories, hospitals, schools, and public agencies what did for everyday consumers—make buying easier, faster, and more efficient.

As a UX Researcher based in Austin, Texas you’ll join a fun, growing global team of user experience experts taking a fresh-eyed look at the complex world of business purchasing and trying to make it easier and more intuitive for everyone from receptionists to CEOs.

We’re looking for an enthusiastic researcher to explore the world of business customers and generate insights that connect product experiences to business customers. Your focus will cover all aspects of UX research, from learning more about our customers to uncover problems that need to be solved to validating the impact of our designs. You will work with other UX researchers to build the skills of the entire UX team to create a research-driven organization.

If you love getting to the “a-ha” moment, when the solution to a customer problem reveals itself in the data—then let’s talk.

This position can be done in either Austin TX or Seattle WAKey job responsibilities

  • Plan and execute research a wide variety of research activities with customers with a focus on qualitative studies.
  • Generate insights from business analytics and customer feedback.
  • Generate ideas on new or more efficient ways to answer questions that we have about customers.
  • Collaborate with senior researchers on research projects
  • Collaborate with designers and product managers to solve problems with data.
  • Work across all of Amazon to drive better research practices and bring attention to business customers.

Basic Qualifications

  • 3+ years of experience in the field of research and/or design
  • Master's degree or equivalent experience
  • Experience in both qualitative and quantitative research methods

Preferred Qualifications

  • Experience in B2B or B2C e-commerce or financial services.
  • Experience with RITE usability method and an understanding of how to impact design and product decisions in a fast-moving and fast-changing development environment.
  • Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result.
  • A deep understanding of UX research, agile UX, and user-centered design.
  • Training in psychology, sociology or research-related degree.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Company - Services LLC

Job ID: A2103857

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