dentsu international

UX Researcher

Manchester Area
Posted on:
June 21, 2022

Role Purpose

We are part of one of the world's largest digital-first, end to end media agencies, and offer CRO & UX to some of the world's top companies. We are growing our Optimisation & UX department and are looking for people to lead our UX projects.

Our clients include Specsavers, Asda, Dr Martens, Honda, Pets at Home, Natwest, People’s Postcode Lottery, Jurys Inn, and more.

You will be part of a close-knit team of specialists that work together to create customer focused strategies to improve our clients’ website experiences. Your main role will be to plan and conduct research on our biggest clients, whilst supporting junior researchers with their workload and development.

Key Accountabilities

  • Lead research projects for our clients, including planning activity and leading a wider team of UX Executives and Assistants to achieve our clients’ objectives
  • Plan, design and conduct research projects using a range of quantitative and qualitative methods to gain a true understanding our clients’ products and customers. This could include 1:1 moderated and unmoderated research, polls and surveys, heuristic evaluations, usability testing, eye tracking and card-sorting, amongst other.
  • Providing guidance and training to junior members of the team, ensuring that their works meets the required quality standards
  • Presenting findings from research to the strategy team, or direct to our clients. These findings will heavily influence optimisation strategies, meaning you will get to see the impact of your research.
  • Working with the UX lead to develop our research capabilities and improve our ways of working. This could be through onboarding new tools, providing training or developing new approaches.
  • Working alongside our UX Design team, participating in ideation and sketching sessions to come up with design concepts. Some of our UX Researchers also work within the Design team, creating high-fidelity designs for our clients. This can be accommodated but is not required.
  • Becoming an expert in relevant UX tools & technology.

Person Specification

  • Passionate about customer behaviour, optimising online experiences and an interest in wider digital marketing activity
  • Experience of digital marketing, especially UX or CRO
  • Experience with research methodologies such as polls/surveys, remote research, moderated research, guerrilla research, customer interviews etc.
  • Ability to analyse research and turn findings into insights and trends
  • You must be able to efficiently manage your own workload to provide the best results for multiple clients; proactively picking up tasks, delivering to the desired level and prioritising activity to meet deadlines
  • Desire to continually learn and develop, either through guidance from the senior team, or making the most of the many training opportunities available at Dentsu
  • Ability to work collaboratively with wider team of strategists, designers, developers, researchers and web analysts.

Be an ambassador for the business, connecting across internal and external networks to deliver the operating model and build the brand reputation of dentsu international.

About dentsu international

Part of dentsu, dentsu international headquartered in London operates in over 145 markets worldwide with more than 48,000 dedicated specialists. We help clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative.

Working with us

Joining dentsu international, you’ll join a team of 48,000 people. It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

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