Our mission is to understand the people who will use our products so that we can make informed decisions across the organization through evidence-based insights. To do that, we are building a Customer Research team with a range of expertise from mixed-methods generalists to specialists in qualitative and quantitative research methods. Our teammates will be embedded in product fleets and collaborate with cross-functional partners, yet operate as a centralized craft.
We are looking for teammates who put our customers, coworkers and culture first, bring their most impactful selves to what they do and value diverse reasoning, experience and feedback to learn and grow.
Luno offers a "Remote but Reachable" working policy. Please check out the details HERE
Hiring Manager: Guy Wates
As a Customer (UX) Researcher, your role will be to carry out end-to-end research activities, collaborating within a cross functional team to meet their goals through driving research objectives, hypotheses, methodology, execution, analysis, and communication. You will also contribute to building cumulative audience knowledge around our short-term product roadmaps and longer-term company objectives, leading projects both within your team and in collaboration with other customer insight roles. As an experienced researcher, you will contribute to up-leveling research excellence across the organisation.
Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong Anti-Money Laundering measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors. Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.