UX Researcher

US (Remote)
Posted on:
July 11, 2022

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‍This is a remote position.

Hiring Company is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government. Were looking for people with an entrepreneurial spirit and the desire to improve how the government serves people. If you thrive on change and can see the possibilities in ambiguity, then we want you here with us.

‍Work on things that matter

Working at Hiring Company means putting your time and skills towards helping the government better serve the public. Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, were also changing how the government thinks about and uses technology.

‍Built for a remote life

Hiring Company is remote-first and remote-always. Weve designed our culture, communications, and tools to support a nationwide team since the beginning. Being remote by design allows Hiring Company to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. With a generous PTO policy and Slack channels for every interest (from bird watching to space nerds to home decor), our company culture acknowledges all the things happening in your life. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Hiring Company, thats welcomed.

‍What Matters Most

Hiring Company values acceptance, accountability, and humility. We aren't heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time. Were a team that loves the challenge of government-size projects and loves to see our customers succeed. We build small, inclusive teams to bring the best of consumer technology to the problems of government.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the Office of the Chief Technology Officer - Digital Experience, the Office of Information Technology, Veterans Health Administration and Veterans Benefits Administration to design and deliver seamless user experiences for Veterans, their Families and Caregivers and VA employees. By applying better practices in service design, product management and technology, we enable VA to increase the usage, throughput, quality and reliability of services and decrease the time Veterans spend waiting for outcomes.

‍What Youll Do As a UX Researcher

‍As an Hiring Company UX Researcher, you'll be part of a cross-functional team, working closely with stakeholders, product managers, and software engineers on a mix of generative and evaluative research studies. You'll be planning, prioritizing, and conducting research from primary and secondary sources of information, organizing and analyzing this material, and preparing written and oral reports for the team. Some of your responsibilities will include:

  • Planning and facilitating feedback sessions based on a product teams questions and goals
  • Prioritizing research projects based on team needs and goals, while balancing research team capacity
  • Planning and facilitating collaboration between researchers, product team members, and stakeholders
  • Influencing research strategy for your area of work
  • Strategizing research participant outreach efforts
  • Providing mentorship and guidance to newer or more junior researchers on the team
  • Contributing to Hiring Company research operations and practices

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