Baillie Gifford

UX Researcher

Edinburgh, Scotland
Posted on:
July 12, 2022

Overview of Department

The Digital Communications team currently consists of 16 individuals across 6 dedicated functions and is responsible for managing and supporting digital communications across all audiences and assisting the Clients Department (and wider Firm) in the delivery of user-focused content, as well as reporting back to the business on the efficacy of these channels.

Purpose of Role

Sitting within Digital Communications, our UX and Analytics function is relatively new, so this is an exciting time to join us.

As a UX Researcher, you'll provide user insight to help aid design solutions. You'll regularly engage in a ‘test and learn’ cycle alongside a UX Designer on both existing user journeys and new projects. User testing will be a key driver to help identify areas of improvement which, once analysed will be communicated to a wider team. Using experience, best practice, and industry knowledge, you will help to define the requirements of each project brief.


  • Work with both internal and external stakeholders to gather requirements and define project briefs.
  • Use personas to target the demographic of the user.
  • Work with UX Designer to help understand the user, user goals and appropriate user journey.
  • Conduct both moderated and unmoderated user testing.
  • Analyse and collate test findings which will then be communicated to the wider project team.
  • Engage with UX Designer and wider project team in a ‘test and learn’ cycle so that designs are iterated throughout the project based on user feedback.
  • Work closely with and communicate research findings to a project team, including designers, analysts, project managers and developers.
  • Simultaneously handle several different projects and prioritise own deadlines accordingly to meet the requirements of clients.
  • Produce a high standard of work ensuring accurate, clear and consistent work is apparent within the analysis documents.
  • Create and Maintain close working relationships with other creative teams.

Experience and knowledge:-

  • Previous experience in a UX Researcher role
  • Excellent visual, verbal and written communication
  • Proficient in user testing software such as User Testing
  • Experience in wireframing/prototyping software such as Figma or XD is desirable

Competencies (not limited to):-

  • Accuracy
  • Team Working
  • Communication
  • Adaptability
  • Thinking and Judgement
  • Idea Generation

At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.

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