UX Researcher

Chicago, IL
Posted on:
July 13, 2022

Job Description

As a UX Researcher 2 you’ll work with stakeholders (designers, content strategists, product managers, business owners, engineers) to define research needs for small to mid-sized projects for our customers and employees.

This will include planning and conducting research; analyzing and presenting findings; and strongly advocating for the user during all phases of the feature/product design process.

You are a system-level thinker and an expert across a wide range of standard methodologies, but are not limited by them and can develop original research to tackle complex issues that arise.

A day in the life…

Proactively identify research opportunities to drive the progression of the program

Extract actionable research questions from the project team, and identify or invent the correct methodology to address them

Evaluate existing or proposed functionality across a variety of platforms (e.g. desktop, smart phone, tablet, POS devices)

Conduct generative research to inform the product’s direction Map, write and maintain process and/or system documentation for research initiatives

Manage the testing process, including acquiring any necessary assets and collaborating with external vendors

Translate user needs into effective, valuable solutions

Communicate user experience considerations to various partners

Work with other groups to ensure solutions are customer-centric

You own this if you have…

Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology or a related field (Master’s preferred)

3+ years’ experience planning and conducting user research

Demonstrated fluency in a wide variety of user research methodologies (e.g. usability studies, interviews, diary studies, heuristic evaluations, task analysis, site visits, surveys, etc.)

Fluent with usability practices and theory

Experienced with using moderated and unmoderated remote testing software preferred

Experienced in using editing software for making video clips preferred

Experience with Agile development process preferred

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:



Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at© 2022 Nordstrom, IncCurrent

Nordstrom employees:

To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws.

Pay ranges may be different in other locations. Colorado: $99,000-$153,500 annually, Nevada: $99,000-$153,500 annually, New York: $111,000-$172,500 annually

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