UX Researcher

Birmingham International Airport, England
Posted on:
July 14, 2022

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.

Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards. In January 2022 Arup was awarded ‘Britain’s Most Admired Company’ by the publication, Management Today.

The role

We have an exciting opportunity to join the team as a UX researcher. In this role you’ll be exposed to a wide range of activities and technologies in a thriving and highly technical environment. You will discover how engineers work in different disciplines and cultures and what they need to help them do it.You will carry out user research to assist product development and improvement by discovering engineers’ work processes and what they need from their tools. You will enjoy getting an idea of what their work involves before you talk to them. You will be comfortable asking people to explain their work to you. You will develop user requirements from your research.

This role will work closely with others in the Digital Development team, with the wider Digital Technology Group and with colleagues in business groups and engineering teams. It reports to the senior designer who is based in Berlin, and you will be supported where needed by subject matter experts, technical specialists, and graphic designers in mixed ability teams.

“The learning opportunities are endless, and that, added to a supporting network of colleagues and an abundance of challenging projects, makes working at Arup a great experience.”

  • Wenceslao, London

You Should Apply For This Role If

  • You get satisfaction from discovering how people work and what could help them
  • You like exploring ideas and investigating solutions
  • You are insatiably curious about how people design the environment that we live in

The Responsibilities Of This Role Include

  • Setting up and carrying out interviews and other forms of research with engineers and other users
  • Creating simple prototypes to convey ideas
  • Carrying out user acceptance tests to see whether the product meets their needs and how it could be improved
  • Developing low fidelity prototypes using a drawing tool such as balsamiq to test your assumptions and use as a tool to assist your interviewees to express their opinions.
  • Defining and carrying out user acceptance tests
  • Writing and delivering reports based on your research
  • Playing with the software, reading around the subject and talking to subject matter experts to discover what software is supposed to do
  • Working closely with the stakeholders and development team to ensure that features, enhancements, and changes meet user acceptance tests
  • Helping make the software accessible to different users in different cultures

Please don’t be discouraged if you don’t meet every point below – if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.

Requirements And Skills

Essential skills and knowledge

  • Experience with dealing with complex technical information
  • Understanding of standard business software products and processes
  • Ability to analyse your own research and write it up
  • Willingness to follow team processes
  • Strong team working skills coupled with an ability to build trusted relationships with different people and groups

Desirable Skills And Knowledge

  • Experience working in an Architecture, Engineering or Construction firm or with one of the AEC technical software vendors would be useful
  • Experience of working in multinational, multicultural environments
  • Experience of prototyping tools such as balsamiq or figma
  • Experience working in an Agile development environment

Required Behaviours

  • You have a passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued.
  • You will be developing your people skills and strive to improve the teams understanding of user experience and user research
  • You will be creative and inventive in your approach to problem solving
  • You will be eager to take on new challenges and look for opportunities to improve current solutions on your own
  • You will make yourself available to other Arup staff when you have time for research and prototyping
  • You will have good English written/verbal communication skills with both non-technical as well as technical audiences


  • Bachelor’s Degree or higher in a related discipline or demonstrated significant experience in user research, interaction design and the delivery of quality work

Reward And Benefits

We offer a competitive salary at all levels, and one of the best benefits packages in our sector.

Core benefits include cover under the UK Healthcare Plan (private medical insurance), Life Assurance, Accident Insurance, and Income Protection (long term disability) cover. Core benefits are funded by us and made available to all permanent staff in order to support and safeguard your financial, physical, and mental wellbeing. You will also have access to Choice Benefits to help with your work/life balance and financial security.

In addition, all permanent employees are eligible for the Global Profit Share scheme. Subject to scheme rules employees can receive two Profit Share payments per year, which are dependent on the firm’s financial performance.

Different people, shared values.

At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.

At Arup, we welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. Our internal employee networks - BAME, Culture, Disability, LGBTQ+ and Women - provide a space for you to express your views and to make a positive difference - discover more about life at Arup here.

At Arup, we are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.

At Arup, we appreciate that everyone’s circumstances are different and having the freedom to flex the way we work is essential to our wellbeing. If flexibility matters to you let us know when you apply, and we will discuss how this could work in your role.

What happens next?

If this could be the next step in your journey, please apply online. All applications will be considered, and we will try our very best to respond to you within 72 hours of receiving your application.

No agencies please

Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.

Please reference you found the job on, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong