Global Relay

UX Researcher

Global Relay
Posted on:
July 14, 2022

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world’s communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

Global Relay is a place where you can make an impact as a user researcher. This is because our user research function is new and we expect you to come with ideas and energy to help shape it. Our chief designer has grown her team to 25, doubling it in size during the last year. She sits on the company board and reports directly to our CEO who wants to see the company transformed into a design-led organization. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers.

This specific role will focus on our most central product, the communications archive. You will help set the direction for our designs that support our customers in getting the most value from it. This may be achieved by reducing their mental workload, by rationalising workflows, by adding new features etc. We need you to provide us with the evidence to make the right user-informed decisions.

We are looking for a mid-level UX Researcher who champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. Conduct research to understand our customers’ problems, work with the business to understand their needs, collaborate with designers and developers to design the final products.

Your Job:

  • Build relationships and partner with key stakeholders, product managers, designers and developers to evaluate product goals and strategies to identify opportunities and conduct research to generate deeper insights
  • Conduct research to understand our customers’ problems, collaborate with product owners, designers and developers to integrate research findings and usability into the final product
  • User research: conduct field studies, surveys, interviews, ethnographic studies, demographic analysis to combine with product research, and various mixed methods
  • Comparative and competitive research: analyse and stay on top of competitive products, industry and market trends
  • Usability testing: create test plans with the product and design teams and facilitate usability sessions in person and/or remote using various tools to validate designs with customers and provide actionable recommendations
  • Run discovery workshops with business and product teams to bring them along and help identify customer-driven needs
  • Communicate research results and provide recommendations using data and metrics through written reports and group presentations to stakeholders and the design team

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You’ll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit

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