PayPal

UX Researcher

Company:
PayPal
Location:
🇺🇸
Bellevue, WA
Posted on:
July 15, 2022

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

As a Principal UX Researcher within the Digital Wallets and Shopping Team, you will play a crucial role in developing a deep understanding of consumers globally. You will work with your cross-functional team members to influence decisions and ultimately deliver the best possible Digital Wallet and Shopping experiences for our consumers around the world.

The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional team of designers, researchers, engineers, and product leaders partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world.

As a Principal UX Researcher within the Digital Wallets and Shopping Team, you will play a crucial role in developing a deep understanding of consumers globally. You will work with your cross-functional team members to influence decisions and ultimately deliver the best possible Digital Wallet and Shopping experiences for our consumers around the world.

At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of qualitative and quantitative research methods. We start with asking the right questions and end with targeted deliverables and storytelling that captivate and move stakeholders to action. UX Researchers focus on impact of our research and are steadfast advocates for our customers. As a Principal UX Researcher you will be the voice of the customer and an influential leader in our organization. You will craft research programs across one or more product domains that bring team members answers to their most important questions.

You will demonstrate the breadth and depth of impact UX Research can have and guide others to do the same.

You will report to the Senior Director of UX Research and be a member of our diverse Global Design Organization where we believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. Our UX community believes in investing in personal and professional growth so that everyone has an opportunity to learn, stretch and to elevate each other. If you want to work alongside motivated, talented people all focused on positive impact around the world, reach out.

Job Responsibilities

  • Leading programs of research as well as executing research across complex product domains: identifying the right research questions, defining the participant sample, designing the study and executing with attention to detail and quality.
  • Analyze data, develop impactful insights and deliverables, often triangulating with other data sources like Market Research, Voice of the Customer, Product Marketing, Product Analytics.
  • Present actionable and convincing insights and recommendations to multiple teams and leaders across the organization, being an experienced presenter, facilitator and evangelist.
  • Plan and deliver large-scale research programs within budget, timeline and project requirements.
  • Contribute new insights and directions to our thriving UX Research community, providing guidance to other team members, leveraging your strengths to help others grow.

Requirements

  • 8+ years’ experience
  • Bachelor’s and/or Master’s Degree in the study of user experience, design, research or related fields.
  • Experience across products and platforms, financial services expertise an advantage.
  • Experience with a variety of research methods and approaches with an understanding of the bigger picture and the ability to influence and guide others.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0088729

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