Thomson Reuters

UX Researcher

London, England
Posted on:
July 18, 2022

Are you a UX Researcher? Keen to provide elegant solutions for our clients' needs? Looking to move to an autonomous role where you can grow within the world's leading source of intelligent information? If so, we want to talk to you.

Reuters, the world's leading global news agency, is a trusted provider of real-time news, data, photography, video and information services to newspapers, television networks, radio stations and digital publishers around the world. Our customers range from the London Stock Exchange and established newspaper brands to television broadcasters, online media publishers and digital platforms. We're looking for a User Experience (UX) Researcher to join our Product Design team to conduct user research across a variety of global projects. You’ll work closely with designers, product developers, and engineers to plan and execute 360 degree research studies. You’ll identify the needs of our customers and internal teams to craft research studies to help us make data-informed decisions and help shape the strategy behind UX decisions. You’ll push yourself to apply a lean and impactful research approach and you’ll report on your observations and insights in useful ways that facilitate action.

Strong customer partnership skills, a positive outlook and the ability to collaborate with colleagues in a wide variety of roles and regions are critical to success.

The Role

As our UX Researcher you will:

  • Determine and recommend the most efficient and effective user-centered research approaches to solve a variety of needs. You'll work towards agreed objectives and guide business areas through the appropriate UX process. 
  • Synthesize quantitative and qualitative data to help drive product and design decisions. 
  • Work collaboratively with user experience team members and other stakeholders as part of an agile software development process. 
  • Conduct literature reviews and assist with foundational research activities to inform our UX design decisions and shape the the products that we offer.
  • Take ownership for self-development, stay current with research techniques and tools in the field of UX. 
  • Work with our senior UX team to develop a robust UX research system, to ensure that everyone can contribute to the design research process and utilize methods accordingly.

The Person

You're a fit for the role of UX Researcher if you have: 

  • Demonstrable experience of conducting UX research. 
  • The ability to  apply research methods (including but not limited to usability studies, contextual inquiry, and surveys). 
  • A strong understanding of the strengths and shortcomings of different research methods.
  • Excellent written and verbal communication skills with the ability to communicate effectively with all stakeholders, customers, and team members. 
  • A dedication to advocacy of a user-centered, evidence-based approach to product development, while balancing business needs.
  • A collaborative mindset with a good understanding of the importance of team spirit and celebrating success as a collective.
  • The ability to juggle multiple priorities, interact with people at all levels of the organization and across multiple functions and prioritise your workload.

Please note: completed applications must be submitted by midnight (BST) on Sunday 31st July 2022.

What’s in it For You?

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

  • Global Career: As a global company, we can offer a truly international career and progression opportunities
  • Learning & Development: we have a dedicated training team focused on the continuous development of our employees
  • Benefits: we offer competitive salary packages and market leading benefits
  • Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories

About Reuters

Reuters is the world’s leading provider of trusted news, insight and analysis. Founded in 1851, it brings together world-class journalism, industry expertise and cutting-edge technology to enable people to make better decisions. Reuters is committed to the Trust Principles of independence, integrity and freedom from bias. It delivers unmatched coverage to the world’s news and media organizations and professionals in over 16 languages. Reaching billions of people worldwide every day, Reuters is the essential source of business and world news, delivering with unparalleled speed, reliability and accuracy.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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