UX Researcher

Newcastle upon Tyne, England
Posted on:
July 22, 2022

Job Description

Do you enjoy simplifying complexity? Do you want to make a difference to a global audience of users? Do you want to thrive in a company that prioritises customers and colleagues alike?

Our products are used by small business owners, accountants and entrepreneurs to help them spend less time on admin and more time on the stuff that matters.

We are looking for a UX researcher whose initial focus will be on our Sage for Accountants proposition: a set of products and experiences to support accountants, bookkeepers and their practices.

This is a role with huge potential for impact at Sage and you’ll be jumping straight into deep research projects that will help inform the future approach of Sage UX.

You’ll understand how to get to the heart of the problem, and take an active role in shaping roadmaps, features, and designs - with customers and users as your guiding light.

Your first 12 months will look something like this…

  • Get to know our customers and users in detail. Meet them in person (as desired/appropriate) and digitally, to appreciate the true breadth and depth of the user base.
  • Expanding our user panel with innovative recruitment techniques.
  • Work with analytics data to understand how our users are currently behaving and look for opportunities to improve.
  • Pair with talented designers to shape some of the key user journeys across Sage’s product base.
  • Feel the buzz of discovering those ‘aha!’ moments that change everything.
  • Continue your self-development – with dedicated learning days, and funding for conferences and meetups.
  • Make a difference to communities with 5 volunteer days every year.
  • Enjoy benefits like flexible holiday allowances, a great pension, a healthcare cash plan, and join the onsite gym if you like.

If you’re ambitious enough to deliver the best in the market, but humble in understanding the real life needs of users, step this way!

Key Responsibilities Include:

  • Build relationships with users, recruit participants, plan and schedule user research and usability testing.
  • Apply a broad range of techniques - using both formal methodologies, and informal ‘guerilla’ opportunities.
  • Analyse, communicate, and action user insight - influencing peers, seniors, and stakeholders.
  • Make use of analytics, A/B testing, databases, and other sources of data.
  • Monitor metrics to evaluate user experience, and maturity of user-centered practice/

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