UX Researcher

California, MD
Posted on:
August 15, 2022

As a UX Researcher you will direct the research, report outcomes to members of your agile team, and collaborate with the product owner, quality, regulatory, software engineering, UX designer and fellow UXD team members. You handle with ease multiple research and project workstreams while being able to deliver on-time with the highest quality. You perform tasks independently while mentoring and organizing junior researcher(s). You can clearly articulate the research goals, KPIs, metrics and objectives. You understand the needs and pains of the enterprise system of users, which may be comprised of pharmacists (clinical and informatics,) nurses of varying levels, and internal global customer service representatives.

Job Description

Be Part of Something Bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.


  • Influences and inspires a sustained commitment to creating a design-led organization at BD. Practices servant leadership and excels in all levels of collaboration.
  • Directs, critiques, and mentors others in all UXD research roles.
  • Defines customer experience metrics and evangelizes lean experimentation across the company.
  • Creates empathy and passion for the customer through sharing research results and showing how they can be turned into successful product design solutions.
  • Always seeking better ways to acquire internal and external user data and translate it into successful product design.
  • Has a reputation within the business unit for being a problem-solver, brokering solutions, and sharing thought-provoking ideas. A leader based on skills as well as the ability to inspire innovative ideas from others through effective facilitation. Always achieving new levels of expertise and ability to communicate and facilitate effectively.

The Organizational Structure

You will report to the Manager of User Experience in the Software Technology Solutions group within Medication Management Solutions. You will partner daily with the technical product owner, development leads, quality engineers, marketing, clinical SMEs and fellow interaction designers and human factors engineers.

Situational Needs And Challenges


  • Mac proficient or PC proficient with demonstrated efficiency in the following applications: Adobe Acrobat, Miro (remote white boarding), Microsoft Office 365 Suite: Excel, Word, Outlook, OneDrive, SAP.

Activities / Deliverables

  • Service design (blueprinting), Journey mapping, User needs analysis, Concept reviews, Ethnography, Card sorting, Interview transcription, Participant screening and recruitment, Creating testing plans, materials and reports, Validation testing (non-regulated).

Soft Skills

  • Idea leader - be able to develop unique conceptual ideas/thinking without the need for input from others. Ability to conduct large scale workshops, user interviews, moderate studies (of at least 5 users per study), usability testing (remote and in-person) and creating report outs from usability and validation tests.
  • Collaborative – Create trust and gain respect from the TPM and Development leads. Use concise and strong communication, do not speak in circles. You are open-minded and stay curious about the possibilities.
  • Confident - be able to communicate the reason and thinking behind how and when to apply the right research method, human factors and ergonomic functions. Knowledge of how to take a hazard analysis and user needs documents to determine what type of testing/tasks are needed. Act decisively and independently, knowing when to ask for help, and when to be your own critic.
  • Problem solver – be able to provide multiple, differentiated solutions to a single problem. Ability to flex when ideas are challenged. Shows initiative and demonstrates responsible behavior.
  • Partner – proven success partnering with team members to deliver high-quality, on-time deliverables with evolving requirements within short-timeframes. Maintain a ‘we, not I’ mentality when things get tough. Adaptable and demonstrates accountability.


  • Bachelor’s degree in Human Factors or Cognitive Science, or equivalent on-the-job experience.
  • Minimum of 5 years of experience leading a team as a human factors engineer or researcher.

Basic Requirements

Work remotely and/or alongside your team members (hybrid) at our San Diego Torrey View location.

Full time: 40 hours per week.

Travel: 0%-10%.Prior working experience in the medical industry or with a related hardware and software device-specific product is required.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.


Primary Work Location USA CA - San Diego Bldg A&B

Additional Locations

Work ShiftJ

ob Category: Engineering

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