Santander UK

UX Researcher

Santander UK
Milton Keynes
Posted on:
August 18, 2022

Join our community.

As a UX Researcher within the Homes Domain, you’ll contribute to the on-going digital transformation of Santander.

You’ll align your research against the strategic objectives of the Homes Division and working with the Homes Innovation team take responsibility for helping to prioritise a clear roadmap of features that will be delivered through our agile development team. You’ll ensure we provide a first-class user experience as we provide more services to our mortgage customers that take us beyond banking.

You’ll lead our research, and add to the analytical capability of the team by combining user insights with market trends. You’ll support us as we work closely with all parts of the business ensuring the department’s strategic objectives are achieved efficiently and effectively in alignment to our customer centric approach.

The difference you’ll make.

  • Helping us to deliver a customer first, experience led product to market that solves real world problems faced by our customers
  • Leading the discovery and quantification of business value to ensure it is delivered early and often whist considering user and customer needs, maximising user understanding, usability, and market viability
  • Switching between market analysis and discovery with continuous new feature development and user testing.
  • Maintaining a relevant level of technical knowledge, understanding how to prioritise features within the customer journey against technical complexity, while helping them achieve their goal through the service
  • Supporting the continuous improvement of research tools and methodologies in the Homes Division and looking at how we can decentralise research

What you’ll bring.

  • Proven analytical and problem analysis skills - able to draw meaningful conclusions from data and use to present business cases and demonstrate success through key metrics.
  • Demonstrate understanding of various research methodologies, and how to apply the appropriate research methodology to the project needs

It would also be nice for you to have.

  • Experience in delivering an end-to-end user journey, validated with end users and with clear success criteria and metrics
  • Demonstrated knowledge and understanding of the financial services/property industry and relevant commercial sectors, the organisation, business, and regulatory environment.
  • Influencing skills to facilitate cross-functional working across the Homes Division and wider business
  • Identifying new tools and techniques improve processes, driving speed and cost reduction in experimentation

What else you need to know.

We offer a Hybrid working approach with your time split between the office and home. The role is a FTC.

How we’ll reward

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs

Eligible for a discretionary performance-related annual bonus

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

£6,000 car allowance per year

Company funded individual private medical insurance

Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

Share in Santander’s success by investing in our share plans

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our

Inclusion and Belonging page. A bit more about Santander At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair. At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role What to do next:-If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site

‘Join our Talent Community’.

Please reference you found the job on, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong