Waystar

UX Researcher

Company:
Waystar
Location:
🇺🇸
Atlanta, GA
Posted on:
August 26, 2022

The UX Researcher will build and maintain a durable framework to collect user behavior data

What You'll Be Doing

Looking for some details?

  • Standardize user research processes (e.g., identifying/recruiting/scheduling users, creating research plan templates) that will accelerate our ability to conduct user research
  • Codify expectations of our user research to ensure we are gathering enough data, and the right kind of data, to create high quality outputs
  • Map and study critical process flows within our platform, grouped by client segments
  • Develop program to conduct system-level analysis to determine:
  • The success or failure of product/feature releases at the client/user level
  • Overall usability at the product level
  • How to monitor our most critical user workflows in terms of work efficiency and user satisfaction
  • To create and maintain a data-driven insights repository (including personas) based on roles
  • Suggest opportunities for different research methodologies (e.g., intercepts, surveys, a/b testing, etc.) that would help us understand our users better, and how do we implement?

What We're Looking For

Do you fit our team?

  • Bachelor’s/post-graduate degree with a focus on research topics, preferably related to Human-Computer Interaction or usability
  • Deep understanding of research principles and methods
  • Portfolio of case studies
  • Experience conducting user interviews
  • Ability to communicate research principles to a diverse set of stakeholders
  • Strong human factors and usability analysis skills
  • Fluency in best practices for web-based information architecture and design
  • Focused on driving business outcomes with research outcomes
  • Planning and conducting qualitative research projects
  • Experience using quantitative statistical methods to gather data
  • Ability to synthesize quantitative and qualitative findings into actionable insights

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

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