Dictionary.com

UX Researcher

Location:
🇺🇸
Oakland, CA
Posted on:
August 29, 2022

Minimum Qualifications

  • 2 years of experience in user research and/or similar field
  • Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
  • Demonstrated ability in presentation and storytelling

Preferred Qualifications

  • Demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
  • Demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
  • Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
  • Understanding of lexicography, education, and/or edTech

Job Summary

As the UX Researcher for Dictionary.com, you will use generative and evaluative research methods to plan and execute creative studies that drive empathy and an understanding of user goals, needs, attitudes and behaviors. You will provide actionable insights and artifacts to drive direction and confidence in product decisions. You'll have the opportunity to engage and support a culture of research and continuous learning across the company. In this role, you'll directly report to the VP of Product.

Responsibilities

  • Work across disciplines to explore research opportunities within a given business area, then size and prioritize tasks to meet deadlines
  • Design and conduct studies that leverage multiple research methods while maintaining the appropriate scope
  • Identify when project assumptions and/or potential bias impacts your research, and share the potential impact when delivering research findings
  • Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities
  • Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas
  • Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs
  • Build strong relationships across business areas and disciplines as a supporter of UX Research

Who We Are

Dictionary.com is committed to eliminating anxiety with the English language through simple, expertly crafted definitions, the perfect synonyms, and rich narratives about the intersection of words and culture. We are the leading digital source for everything related to words and their meanings, with 70 million monthly users and 100 million app installs. We believe words are core to the human experience, and as such, we’ve made it our mission to deliver the best dictionary and thesaurus imaginable to the largest audience possible.

The Dictionary.com team exudes energy and a passion for words and language and is driven to invest in the people and products that will propel Dictionary.com forward another 20+ years.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

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