UX Researcher

Irvine, CA
Posted on:
September 2, 2022

About Us

We Make Knowledge Worth More.

Kajabi is an incredible place to work (if we do say so ourselves). We call our customers our Heroes because they are. We celebrate and support every one of them working to create a thriving business based on what they know and share with the world.

With our robust product features, Heroes have a single ecosystem in which they can publish, market, and sell online courses, membership sites, communities, and other digital products. Tens of thousands of entrepreneurs rely on Kajabi to build and manage their online businesses, and we are proud to have enabled these entrepreneurs to generate over $3.5 billion in sales from nearly 50 million customers to date.

Kajabi is at another inflection point. With over $100 million in revenue and a significant round of funding that values the company at more than $2 billion, we are writing the next chapter in our journey to build a great, enduring company that redefines the knowledge economy.

Learn more at www.kajabi.com .

‍UX Researcher

‍Our Market & User Research team is tasked with deeply understanding our customers, their members, and our potential customers. To accomplish this goal, our team uses a variety of qualitative and quantitative methods, including surveys, focus groups, field studies, usability tests, and one on one interviews.

The ideal candidate for this position has at least several years of UX research or market research behind them, and possesses broad curiosities – from business management topics to software design & engineering to human psychology and sociology. We believe strongly that the best research emerges from a team that has diverse backgrounds and interests. If you aren’t sure if your background is a fit for the job, ask us! We especially love hearing from applicants with backgrounds completely unlike those of our existing team.

We offer a flexible working schedule and are open to remote and local applicants.

‍The Impact you will make

  • Work cross-functionally with design, product management, engineering, marketing, and the executive team to identify research topics
  • Design and execute end-to-end research studies using a wide variety of methods
  • Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
  • Communicate findings and present suggestions in compelling and creative ways
  • Quickly turn around high-quality study plans and reports.

Attributes for Success

  • 2-4 years of experience in a UX role
  • Portfolio demonstrating past work experience and deliverables (eg: study plans, reports)
  • Excellent presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • The ability to manage ambiguity, work autonomously, and multi-task in an agile environment to deliver high-quality work on schedule
  • Strong grasp of quantitative data analysis and statistics
  • Hands-on experience with remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, international research, and survey design
  • Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data
  • An unfailing passion for and capacity to advocate on behalf of our customers and their members
  • Experience working with SurveyMonkey/Momentive, Sawtooth Software, Dovetail
  • Strong written communication skills

Kajabi Team Benefits Package

  • Company paid premiums for medical, dental and vision insurance for self and family
  • Company sponsored HSA account
  • Company 401K, 100% match up-to 6% of employee contributions
  • Equity
  • Flexible vacation policy
  • Telecommuting
  • Educational Allowances
  • Fitness incentives package
  • Company funded mental health resources
  • Wellness perks
  • Casual Dress

How To Apply

Sound like a good fit for you? Click apply, below!

  • Remote and local applicants welcome!
  • Links - Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc.

Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

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