Camping World

UX Researcher

Location:
πŸ‡ΊπŸ‡Έ
Lincolnshire, IL
Posted on:
September 2, 2022

The User Experience Researcher conducts usability testing and user research across Camping World Holding's digital products that span multiple industries (insurance, publishing, RV Sales, outdoor retail, and eCommerce). This position helps drive revenue and ensure the online experience of browsing RVs, accessories, outdoor gear, campgrounds, and insurance products are as easy and intuitive to use as possible by providing customer feedback through a variety of testing and research methods and delivering actionable insights and study findings. Reporting to the Enterprise UIUX Design Director, the UX Researcher will plan and conduct tests/research using a variety of methods and tools on the live site, simulations, and comps. The types of research and results will provide insight and direction to the business, design, and development teams and generate a better understanding of the Camping World customer.

‍Responsibilities

  • Collaborate with design, product, and marketing colleagues to understand business needs and design appropriate research studies to generate focused insights.
  • Design and conduct user research studies, including usability testing, click testing, surveys, in-depth interviews, focus groups, and concept/prototype testing.
  • Foster collaboration across design, development, and business teams to translate insights into actionable recommendations that inform execution.
  • Partner with Digital Analytics to create comprehensive and coordinated research recommendations that triangulate data from different sources/methods.
  • Cleverly deliver research findings with strong recommendations.

Minimum Qualifications

  • BA/BS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
  • 5+ years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development.
  • Expertise with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
  • Experience using prototyping tools including Sketch, Figma and InVision.
  • Familiarity with the UserZoom (or similar) platform as a primary tool for research.
  • Relevant product research experience, either in an end-to-end, usability, or generative setting.
  • Proficiency in communicating user research findings with cross functional partners to drive impact.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Ability to jump across multiple products and teams in support of user research needs.

Preferred Qualifications

  • Master's degree in HCI or a related field.
  • Experience in a variety of product spaces, applied research and/or academic settings.
  • Retail eCommerce experience a plus.

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