WEX

UX Researcher

Company:
WEX
Location:
🇺🇸
US (Remote)
Posted on:
September 2, 2022

WEX places great value on the experience we offer users. UX Research helps uncover this value by providing requestors across the company with actionable insights to improve the usability, usefulness, and desirability of our products, services, and tools. We’re a team of curious, resourceful, empathetic, and innovative practitioners who like to nerd out about the UX Research craft. To ensure we provide the best value, we continually keep ourselves well-versed in qualitative and quantitative methodologies, and apprised of developments in the field. If this sounds like you, read on!
You will support, and in some cases own, UX Research projects end-to-end and related collaboration with primary stakeholders. Additionally, you will be given the trust, guidance and freedom to do the job you love. This role reports to a Sr UX Researcher as a part of the UX Research Team. The candidate selected can choose to work remotely, or in-office if there is a nearby WEX facility..

If Hired, Your Responsibilities Would Also Include…

  • Plan and conduct research with guidance using a wide range of methods (such as usability testing, interviews, field studies, concept testing, surveys, etc.)
  • Use appropriate analysis methods and translate data into actionable insights.
  • Keep requesters apprised and promote user empathy throughout the process.
  • Present findings and recommendations to teams driving strategy, design, and development.
  • Assist in the creation of user personas, journey maps, and other research deliverables.
  • Maintain in-depth knowledge and understanding of current research methodologies and data analysis techniques.

Qualifications

  • 1-3 years of full-time business related experience in a UX Research-dedicated position, using both qualitative and quantitative research methods (e.g. usability testing, surveys, etc.)
  • Experience designing and running research studies, end-to-end.
  • Well grounded in basics like usability best practices, heuristics, and cognitive biases.
  • Comfortable moderating and/or notetaking user interviews in any environment.
  • Produces polished, concise deliverables to share with all levels; with consistency.
  • You’re willing to help the team, ask questions, learn/be taught, and instill confidence.
  • Proactive & self-motivated: Jumps in. Manages time, projects, and workload effectively.
  • Strong collaborator, that fosters personable and productive stakeholder relationships.
  • Experience with research-specific tools (e.g. UserTesting.com, and Qualtrics) is ideal.

Related Bachelor’s degree preferred.

(Don’t have one, but ‘know your stuff’ and can ‘hit the ground running’ from experience? No problem, apply today! We recognize careers can take many paths to UX Research.)

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Salary Pay Range: $75,000.00 - $100,000.00

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