Just Eat Takeaway.com

UX Researcher

Toronto, Ontario, Canada
Posted on:
September 9, 2022

Here at Skip, we offer our colleagues the chance to develop and grow alongside top talent in one of the Canada's leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

We’re revolutionizing the way humanity eats, and there’s a lot of room for innovation and growth. That’s where you come in. Your resourcefulness will help us continue to drive new product experiences for our users, making an impact on the quality and success of Skip’s industry-leading products.

The Opportunity

SkipTheDishes is looking for a UX Researcher to join our growing Restaurant team to help drive the user experience and overall strategy of our products and services. Tens of thousands of restaurants across Canada use our platform to run their business, so we need you to help us bring them products that will help them grow their business - and that are made with their needs front-and-center.

We work in cross-functional teams made up of Product Managers, Designers, Researchers, Copywriters, Analysts, and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can. We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.

We think this job might be for you if:

  • You’re passionate about digging deeper to understand the underlying needs and goals of our users
  • You want to use research to impact decision making - whether in design, product, or larger strategy
  • You are organised and proactive - and can work with and balance the needs of a number of different teams
  • You are comfortable with ambiguity and enjoy solving complex problems
  • You are an effective storyteller and communicator - and you love bringing research to life in your presentations and reports
  • You enjoy collaborating with Product Managers, Designers, Analysts and other business partners - and becoming a thought partner to them
  • You love advocating for users in product development, and telling their stories

Ready to take on the role?

Here’s what we need from you:

  • 3+ years’ experience in UX Research roles - or equivalent experience
  • Strong knowledge of different research methods and understanding when to apply one method over another
  • Skilled in turning (sometimes ambiguous) research needs into clear and compelling questions, activities, & outcomes
  • The ability to develop creative and flexible research plans using effective qualitative and/or quantitative research methods
  • Can synthesise findings into clear, compelling stories that impact the people and work around you
  • Ability to develop trusting, collaborative, and productive relationships with business partners - who look to you as a true partner
  • A growth-oriented outlook, with a desire to learn and improve both yourself and the people and teams around you

Why work at Skip?

Picture this: You, dressed in your fave casual attire, amongst a diverse team of friendly and passionate colleagues. Where we work to make sure all voices are heard, all differences valued, all people treated fairly. You take pride in knowing your input and uniqueness are not only embraced but make an impact on a national food delivery platform with deep Canadian roots and its satisfied customers.

As the company grows, so do you — not only do you meet and surpass new challenges every day, but you have the opportunity to get involved, making a real difference in your and Skip’s future. With committees like Skip’s BIPOC (Black, Indigenous and People of Colour) Network and Women In Tech alongside our CSR (Corporate Social Responsibility) work with organizations like Pride and United Way Winnipeg, you have the opportunity for not only your voice to be heard but for your actions to make an impact, joining a cause that you’re passionate about.  

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic environment, we’d love to hear from you.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: applicant.accessibility@skipthedishes.ca

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

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