Apex Systems

UX Researcher

Company:
Apex Systems
Location:
🇺🇸
Farmington Hills
Posted on:
September 16, 2022

What You’ll Do

You will be responsible for driving the UX research for both Automotive and Enterprise (B2B) clients, with a primary focus on the US market. This position is based in the Detroit office (hybrid work-from-home model), where you’ll work with a UX Designer and several Product Managers. You’ll be communicating often with the larger UX team in Europe and external customers in the US; some travel is expected for team events, research activities, and client collaborations.

Some core activities include:

Align with stakeholders in the US and NL to proactively identify areas that require exploration and drive the research agenda, with a focus to uncover unmet user needs in the US market.

Work closely with automotive client teams and in-house product teams of UX Designers, Engineers, Architects, and Product Management to discover and deliver new products, features, and services.

Establish and grow our collaborative research and development efforts with external customers, including automotive and B2B clients.

Conduct expert reviews and drive tests with our products to improve our knowledge of US drivers; communicate these insights to the UX team in Europe and external clients.

Coordinate research activities, such as recruiting participants, organizing test cars, and preparing test materials (e.g., driving simulator, prototypes, interview scripts).Organize workshops and design sprints to make user insights tangible.

Connect quantitative and qualitative user insights to create data-driven solutions.

Distill new insights from the user research, define practical improvements, and find the best ways to convince stakeholders to act upon findings.

Demonstrate commitment to the US and automotive markets to our customers.

Think holistically about the end-to-end experience and inspire others to do so.

To be successful as a Senior UX Researcher, this is the kind of profile we have in mind:

5+ years of industry experience in designing and/or researching mobile applications, car HMI, or physical devices.

An advanced degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Ethnography, Industrial Design, or related discipline.

In-depth experience with the whole package of qualitative and quantitative user research methods, such as usability tests, contextual interviews, observational studies, drive tests, survey design, leading workshops, etc.

Knowledge of various UX and collaboration tools.

A good understanding of statistics and analytics (knowledge of R for analysis is a plus).Strong interpersonal skills

Creative problem solver, team player, self-motivated, and dedicated to excellence.

Solid time-management and prioritization skills with the ability to run simultaneous projects that are often time-sensitive.Pragmatism: balance research investment depending on user and/or business impact.

Flexible work hours and comfortable working with geographically distributed teams (e.g., US, Europe, Taiwan); willing to travel to Amsterdam for UX team meetings a few times a year and within the US for market testing.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.4400 Cox Road

Suite 200Glen Allen, Virginia 23060Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com (Do not submit resumes or solicit consultants to this email address). Join our Talent Network! UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

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