UX Researcher

McLean, VA
Posted on:
September 23, 2022

The health and safety of our employees is our top priority. Due to the pandemic, all our employees are working remotely, and we will be conducting candidate interviews by video. This position will remain as a remote position once the COVID-19 crisis has abated.

The Lead UX Researcher is a core member of Celerity's Customer Experience team and is responsible for conducting research using a variety of qualitative and quantitative methods. The ideal candidate is a strategic thinker who will champion the practice of research as a core part of the design process for cross-channel experience design. It is expected that the candidate be a self-starter able to lead client user experience research initiatives to deliver meaningful insights. The UX Researcher must collaborate with Experience Design practice leaders and other Celerity team members (visual designers, content strategists, engineers, etc.) in creating effective, efficient, and satisfying customer experiences and user interfaces.

This new role will be a key player to help inform, grow, and connect UX research efforts across the organization. Employees and stakeholders alike approach each project with heart, collaboration and dedication and genuinely care about placing the customer, and the users, at the center of everything they do.

Here’s What You’ll Do In This Role

  • Collaborate with cross-functional teams (including partners, designers, product managers, business owners) to proactively identify, prioritize, plan, and execute high-impact research studies
  • Lead research initiatives that help teams uncover actionable insights and evaluate design
  • Help clients determine the appropriate research strategy to answer critical questions
  • Identify research topics and questions by collaborating closely with clients
  • Design research studies that focus on behavior and attitude
  • Conduct qualitative and quantitative analysis and synthesis of data (e.g., usability testing, ethnography, diary studies, tree tests)
  • Participate in User Research thought leadership in both the company and the industry

Your Qualifications

  • You have 5-7 years' experience in applied research setting as an UX researcher
  • You are familiar with quantitative methods, CX measures, and statistical concepts
  • You love facilitating generative research activities, ideation exercises, and other workshop utilizing a human-centered design approach to fuel innovative product and service design
  • You have experience testing websites and applications across a variety of devices
  • You are a strong storyteller, communicating findings and illustrating opportunities in clear, concise, and compelling ways
  • You have a strong sense for human empathy and a curious drive to create narratives about the people who use our clients’ products and services in a unique way
  • Excellent oral and written communication and presentation skills
  • You are comfortable conducting research within an Agile environment and executing research sprints
  • You are comfortable diplomatically advocating for the right solution for customers and employees, for design team members and business stakeholders
  • You have experience with the following concepts beyond the buzzwords: ResearchOps, journey mapping, journey management, co-creation, storytelling, governance
  • Impeccable integrity. We are team-first at Celerity
  • A positive attitude. We can have fun while we work hard to solve business challenges
  • A heart for people. Excellent relationship-building skills across teams, peers, clients, vendors
  • A head for business. Nothing falls through the cracks on your watch
  • A passion for results. You strive to work complex issues with a strong sense of ownership and urgency

It Would Be Great If You Also Had

  • Deep experience managing research and design projects in financial services
  • A passion for UX design
  • You have an advanced degree (Human factors, Design, HCI, Innovation)
  • You have successfully managed multiple research projects from conception to delivery
  • You have at least 3 years of consulting/agency experience

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