UX Researcher

Supernal is at the forefront of creating emerging mobility solutions that will foster the development of human-centered cities. We are designing a completely new electric vertical take-off and landing (eVTOL) aircraft tailored to the mobility needs of future cities. This allows passengers a seamless intermodal journey that safely transports them to their final destination. We fuse research in autonomy, robotics, aviation and services to define a new category of mobility for the world’s communities. We believe in creative thinking and collaboration to help build a better mobility experience for everyone, improving people’s ability to move – whether for work or play.
What we do:

The UX Researcher is a critical role responsible for deeply understanding the user through research and analysis to inform Supernal products (e.g., advanced air mobility vehicle, software solutions) internally and externally. This role will regularly collaborate with Engineering, Research & Development, Hyundai Design Centers, other members of the Digital Operations team, third party partners, and the business at large.

What you can do:

Design, conduct, and analyze user research and testing globally with a wide variety of methods and tools

• Collaborate with cross-functional team members to identify, evaluate, and prioritize research topics for study
• Design and implement appropriate primary and secondary, qualitative and quantitative research studies and testing
• Generate actionable insights from research that drives product direction and development in close collaboration with other key contributors
• Analyze data from different sources to discover opportunities and recommend design directions
• Advocate for the user with data and evidence throughout the product lifecycle

Effectively translate and communicate research results

• Develop substantial UX artifacts (e.g., storyboards, personas, wireframes, rapid digital prototypes, context scenarios)
• Translate research results and OS literature into user requirements for Supernal products
• Communicate and advocate for findings to diverse audiences through written, visual, and oral presentations

Collaborate with internal and external partners

• Partner closely with third party vendors and partners for global user research and testing
• Build strong working relationships throughout the company to include engineering, design, and commercialization experts
• Other duties as assigned
  

What you can contribute:

• BS/BA in human behavior or psychology field preferred (e.g., Human Computer Interaction, Ethnography, Anthropology, or a related field).
• 5+ years of relevant work experience (an equivalent combination of education and experience may be considered)
• Global user research and testing experience for complex products
• Demonstrated experience performing all research and testing related tasks including study design, planning, implementation, analysis, and iteration
• Familiarity with a broad suite of research and testing methods and tools (including remote tools)
• Dedication to developing solutions to real world user needs with obsession for the users
• Successful ability to develop innovative solutions to problems and groundbreaking design
• Outstanding ability to communicate results effective and efficiently
• Knowledge of Lean UX principles and ability to thrive in a constantly evolving environment
• Comfortable working face to face or in virtual settings across multiple time zones
• Self-organizing and self-starting
• Continuous learner, independent worker, and strong decision maker
• Collaborative teammate with a dedication to Diversity, Equity, and Inclusion
  

You may also be able to contribute:

• Graduate degree in relevant field
• Experience in highly regulated industry (e.g., aerospace, automotive, healthcare, finance)
• Experience with air vehicles, aviation, or other mobility products
• Experience with physical and digital products
• Experience with generating artifacts and UX tools (e.g., Sketch, Microsoft Office, InDesign)
• Experience with Atlassian tools (e.g., JIRA)

Any offer of employment is conditioned upon the successful completion of a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, citizenship, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Individuals with disabilities may request to be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at: ta-support@supernal.aero

This position may include access to certain technology and/or software source code, that will be subject to U.S. export control laws. If an export license or other export control authorization is required in connection with your employment, your employment is contingent upon Supernal’s receipt of such license or authorization and approvals and your continued compliance with all conditions and limitations contained in such license or authorization.