Change Healthcare

UX Researcher

Location:
🇺🇸
Emeryville, CA
Posted on:
June 3, 2020

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

The UX Researcher is responsible for conducting research to inform and influence the design and functionality of Change Healthcare’s business users (B2B) and medical consumer (B2C) software products and solutions. Working with internal and project teams, she/he conducts discovery, user experience, and usability research utilizing the Design Thinking approach – identification and recruitment of participants, and the effective execution of in-person interviews and online testing.  Responsible for the evaluation of research results and the thoughtful synthesis and presentation of insights.

Ideal Candidate also has/is:

  • Bachelor’s Degree in Human Centered Design, Social Science, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or related field
  • Minimum of two years with three years preferred hands-on research experience in applying Human Centered Design and related approaches in the product and service markets.
  • Experience in the healthcare or payments industries is preferred
  • Passion for User Centered Design, and superior creativity and adaptability
  • Well versed on the latest methodology, study design, and analysis/reporting, including ethnographic research, site visits, interviews, voice of the customer, think-out-loud studies, and task-based usability testing
  • Ability to analyze research for key needs, pain points, and preferences, and synthesize such qualitative and quantitative information for presentation to key stakeholders
  • Organized, self-directed, efficient and able to manage multiple projects in a timely manner
  • Excellent verbal and written communication and presentation skills
  • Active learner, actively seeking to expand and share knowledge and experience in UX research, as to best support the evolving needs of the team and Change Healthcare

Knowledge:  Experience in Human Centered Design and the application of such techniques.  Has clear grasp of qualitative and qualitative research methodologies related to user discover, experience and usability testing.  Helps execute user research plans based on business needs and design opportunities for existing and new products.  Active learner, seeking to expand and share knowledge and experience in User Experience (UX) research.

Complexity/Supervision: Working with internal and project teams, conducts discovery, user experience, and usability research utilizing the Design Thinking approach.  Follows direction in methodology selection, identification/recruitment of participants, and execution of in-person interviews and online testing.  Assists with the collection of insights, evaluation of research results and synthesis and presentation of insights.  Able to work cross functionally with product and design teams in actively listening to target users, utilizing immersive research to inform design and development decisions, and conduct usability tests.  

Experience: Bachelor’s Degree and minimum of two years with three years preferred hands-on research experience in applying Human Centered Design and related approaches in the product and service markets.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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