BlaBlaCar

UX Researcher

Company:
BlaBlaCar
Location:
🇫🇷
Paris
Posted on:
June 4, 2020

Company Description

BlaBlaCar’s vision is to bring fairness, freedom, and fraternity to the world of travel.

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable and friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network.

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility. We offer long-distance carpooling service, a commuting carpooling service, and since 2018  a marketplace bus service too. A filled bus emits one-third of the emissions per passenger kilometer as an average car. So we want to fill those seats too!

In 2018, 84 million travelers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile, we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience.

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally mission-driven.

Job Description

Our Customer Experience (CX) team members come from all kinds of countries and backgrounds, yet they have one common attitude: whether it’s about a user problem, an interface bug or a way of working, they’re always asking themselves how they could make things better.

When asked what they like about working at BlaBlaCar, our teammates mention: “we are involved early in projects”, “we rely a lot on data to make decisions”, “we’re designing a service that is actually changing how millions of people travel”, “we dive into fascinating topics like social interactions, trust mechanisms in different countries, value of comfort, or perception of time”, “we work in a company that is embracing more and more the value of CX”, “we listen to our members to make our product evolve in the best way”.

We see research as an essential element in the product development process, from ideation to design evaluation and product release quality and today, we are opening a new position for a UX Researcher, to work closely with a Senior UX Researcher.

Qualifications

What you will directly contribute to:

  • Planning, coordinating, and conducting research projects such as usability tests, user interviews, etc.
  • Managing a network of internal and external partners across key markets (Russia, Brazil, Germany, Spain, Italy, France, Poland…) to deliver usability tests on a wide range of products
  • Collaborating with the product team to infuse a research-driven customer-centric mindset by piloting top priority research initiatives for Designers, Product Managers and Engineers, in a fast-paced environment
  • Identifying and delivering appropriate research and design targets that best align with project needs, including creative methods and recruitment strategies where required
  • Exploring a range of user research methodologies including interviews, in-lab usability testing, moderate and unmoderated prototype testing
  • Advocate research findings to diverse audiences through written reports and in-person presentations

What you will need to be successful:

  • 2-3+ years of hands-on user research activities
  • Master degree in human sciences: psychology, ethnography, cognitive science…
  • Experience with a wide range of Qualitative & Quantitative research methods, including usability tests
  • Track record of delivering usability testing including writing scripts, moderating, interpreting findings and briefing design team
  • Strong organizational and project management skills as well as experience leading multiple projects simultaneously
  • Team-player mindset, comfortable working in a multi-disciplinary team
  • Humility, structure, passion, sense of humor, and action-oriented attitude
  • Fluency in English

Additional Information

A few practical details about the role:

  • Start: As soon as you are ready!
  • Location: Paris HQ
  • Contract: Permanent contract (CDI)
  • Compensation: Competitive package based on experience

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork and impact
  • Challenging career opportunities in a high-growth and fast-paced environment
  • An inspiring working environment including state-of-the-art office spaces
  • Free carpooling to live our value “Be The Member”
  • Annual BlaBlaBreak which takes us all for an unforgettable weekend
  • Possibility to do a BlaBlaSwap once a year and go work from another BlaBlaOffice abroad
  • Bi-Weekly BlaBlaTalks when we learn from each other
  • Weekly Tech Demos
  • The choice between the latest Mac or PC equipment

What is next:

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer our questions in English. Kindly note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following two weeks. If your application and profile fit our requirements, we will invite you for a phone interview, followed by two/three in-house interview sessions and a test.

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