CleanChoice Energy

UX Researcher

Location:
🇺🇸
Washington, DC
Posted on:
June 26, 2020

CleanChoice energy is seeking a User Researcher to join our Product team. In this role, you will explore prospect and customer motivations and behaviors, and your findings will inform  how we design and build digital experiences and products. Your research work includes all aspects of the research process including recruitment, study design, data collection, and synthesis. The success of this position hinges on successful collaboration with other Product team members to validate both quick wins for existing products and more robust discovery efforts.

Responsibilities:

  • Develop and conduct qualitative and quantitative user research studies including surveys, user testing, card sorting, and interviews
  • Work with UX designers to refine and update personas across product lines
  • Lead all aspects of study design and implementation
  • Identify and recruit user research participants based on user personas
  • Synthesize user research into actionable feedback
  • Partner with UX designers and Product managers on discovery efforts
  • Develop and articulate a point of view about research findings and present to cross-functional audience
  • Monitor and interpret analytics to balance qualitative and quantitative findings
  • Understand competitive landscape and products and identify differentiating problems to solve
  • Monitor post-launch use of products, proactively bring findings to product managers and UX
  • Create visually compelling and succinct findings throughout multi-phase research projects to support rapid decision making

Qualifications and Skills

  • 5+ years of user research supporting B2C products
  • Experienced with planning and conducting a wide variety of different user research methodologies, both moderated and unmoderated, including card sorting, interviews, surveys, and usability testing
  • Experience writing user research test plans and task scenarios
  • Proven ability to persuade stakeholders with strong presentations that articulate thoughtful user research tests
  • Ability to collaborate thoughtfully with user experience designers and product managers, balancing user needs with business constraints and outcomes
  • Utilize appropriate technology to support easy user recruitment, low-stress and meaningful tests/interviews for remote users, and succinct report-outs of findings
  • A proven ability to capture unarticulated user needs and read between the lines to support the development of differentiated feature sets

About CleanChoice Energy

CleanChoice Energy is an industry-leading, renewable energy company that empowers people and businesses to lead cleaner, healthier lives. We envision a world free of catastrophic climate change with pure, clean air for everyone. That’s why we are switching as many U.S. households as possible to 100% clean, pollution-free energy. Our innovative approach is helping to transform the energy industry — making it easy for consumers across the country to switch to clean energy in just minutes. At CleanChoice, we believe in making a difference: contributing millions of dollars to social impact and environmental organizations through our strategic partnerships; driving the conversation around clean energy in key national forums; and, together with our customers, avoiding the equivalent of 4 billion pounds of carbon pollution. CleanChoice is consistently recognized as one of the fastest-growing businesses in America as ranked on the Inc. 5000 and has been included in Deloitte’s Technology Fast 500™. We are proud of our strong, positive work environment and our team of bright, motivated professionals who work diligently to help secure a better future for our planet.

Location

A sunny office in Washington, DC overlooking the C&O Canal National Park. We’re one block from the Georgetown waterfront.

Compensation

This position offers compensation commensurate with experience and a robust benefits plan.

How to Apply

To apply, please submit a resume and cover letter via www.cleanchoiceenergy.com/careers/.

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