Changing Health

UX Researcher

Remote, EU
Posted on:
August 26, 2020

About Changing Health – digital behaviour change at scale.

We're changing lives and we want you to join us on that journey.

41 million people die of chronic disease every year. People with cancer, diabetes or heart disease account for 80% of these. For many, lifestyle behaviours can play a significant role in their prevention, treatment & survivorship.

Full Time Permanent Employee / 9.30am - 5.30pm – 37.5 Hours Per Week

£45 - £50K Per Year

Location: Barcelona or London - flexible on Working from home etc.

Our Values

Changing Health believes its employees are its greatest asset and recognises its responsibility to ensure they are afforded appropriate development throughout their employment. This development begins at the Induction stage when a new employee is appointed. Our aim is to support and develop employees in their role so that they feel confident to undertake the responsibilities placed upon them and ultimately are able to contribute to the success of the organisation.

Why you will love working at Changing Health.

We are a high performing team of around 35+ people (and growing fast) based in Newcastle, remotely and London (soon). We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture. We value learning and will help you with your personal development in every way we can. The team regularly exchanges books, podcasts, recommended readings and we encourage & support further education. Our mission is to help you succeed and flourish within the company and your career.

The UX Researcher role primarily drives the company's research function (discovery, delivery and process) . This is a fantastic opportunity to help define digitally how people around the world can manage their chronic conditions and a role for someone who wants to make a difference in people's lives.

Imagine a world where people have a personalized programme that meets their health needs for conditions like diabetes, cancer and obesity. Where they are encouraged in a way that works for them and empowered to live a healthier and more fulfilling life. You can help form what that looks like and how we ensure users are continuously improving their health outcomes.

The role will report directly into the Chief Product Officer and play a key part in shaping our programmes & product.

Some of what you will find yourself doing:

  • Getting engineers and product folks involved in the research process, through workshops and interview observations.
  • Spending time with our programme users, getting a deep understanding of their needs and their problems.
  • Working closely with the product, design and engineering leads on discovery to understand the data and the research and how they relate to give actionable insights.
  • Diving into the data of how our product is used to influence the research and solutions we pursue - producing UX insight reports to highlight key areas to tackle digitally.
  • Developing surveys and processes for feedback collection to learn from our users.
  • Working with a designer to mock concepts (lo and hi fidelity wireframes) to explore, rapidly test assumptions with users and iterate accordingly.
  • Work with the CPO, eng lead, designer and product lead to decide which problems to tackle next, and break them down in to the outcomes we’re looking to drive

What your initial 90-day experience will involve:

In month ONE you will?

  • Have immersed yourself in our culture, company ways or working and product outcomes, coming up with new ideas and forming your thoughts on the product and how to involve research at the core. Be excited about how you contribute to our culture and success!
  • Spend time talking to employees and managers, understanding their roles, and forming ideas as to where research is most needed now.
  • Ask a lot of questions on our users, customers, and data to really understand where we are as a product and who we serve and how. You will have dived into any of the data and reports that we have such as Service assessments and accessibility audits.
  • Already be the main point of contact for all things UX research related.
  • Be getting hands-on knowledge and experience of all of our products, programs and current processes.
  • Have gotten to know your team and the CPO and have a clear indication of how your roles support each other and the product. You will have mapped out a UX research process for the company to road test.

By month TWO you will?

  • Have a clear view on how you will work with the team and what you need to be successful. You will have agreed your specific milestones & outcomes. You will know by now how your role will be measured and how you make a difference.
  • Have started your high level research process and be conducting research weekly.
  • Have identified key partners and software tools you need to optimize user research and support the current and future program / product needs.
  • Help to build a strong research culture in the organization and ensure we are customer focused. You will be an evangelist and will be given a platform and support to ensure our company centres around a greater understanding of our users in our decision making

By month THREE you will?

  • Be an integral part of the product team and be tracking toward your development goals set with the CPO.
  • Have demonstrated your expertise on Changing Health's product strategy, how research influences the product and be knee deep in driving the discovery process.
  • Work with the product and program lead on the research needs and outcomes for a key program assessment. Have documented any findings in the appropriate format.

What type of person is a fit for this role?

As our UX Researcher, you will have previous UX experience, love learning about our customers / users through research, and want to dive into the details of how people think and behave. You are positive, curious and aren’t afraid to ask a lot of questions.

You will likely be:

A proven UX Researcher. 4+ years experience ideally with some hands-on and practical portfolio experience on b2c applications, healthtech, fintech, public sector or similar. Ideally a formal UX qualification such as NNg certification or a HCI background. Driven to improve the lives of people through understanding their needs and helping design technology that is intuitive, innovative and drives the right outcomes. You do this role because it is a calling for you. You will battle tested on a variety of techniques ideally a mix of qual and quant and as diverse as ethnographic / longitudinal through to mental models, card sorts and moderated & unmoderated usability testing. Lucky that you can balance both attention to detail and a view of the big picture. Energized by diversity and thinking outside of normal conventions. Comfortable with owning outcomes and driving your own work and the team around you and super passionate about the user and their pivotal role to play in shaping a company's product offering. Experience ideally of integrating UX work and activity into agile sprint methodology. Seen as a leader in UX among your peers and mentees
. A strong communicator and presenter both written and verbally. Experienced in going through the app approval process and adhering to research standards such as GDS. Fluent in English.

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