Virgin Pulse

UX Researcher

Virgin Pulse
Remote, USA
Posted on:
September 22, 2020

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse’s takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from prevention and building a healthy lifestyle to condition and disease management to condition reversal, all while engaging users daily in building and sustaining healthy habits and behaviors. A global leader in health and wellbeing, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can thrive, together. Today, more than 3100 organizations across the globe are using Virgin Pulse’s solutions to improve health, employee wellbeing and engagement, reduce costs and create strong workplace cultures.

Who are our employees?

At Virgin Pulse we’re passionate about changing lives for good. We want to make a difference in the world by helping people be healthy so they can perform at their best, every day, at work and home. Our award-winning solutions support leading employers in improving and simplifying the employee health and wellbeing journey and engaging people in all aspects of their health. But our world-class products and programs are nothing without our people – the employees who design, build, promote, sell, test and perfect the latest innovations in workplace health and wellbeing. Our people are our top priority and we invest in their health and happiness. At Virgin Pulse, we have so much more than a strong, supportive company culture – have a shared vision for a healthier, happier world.

Providence, RI
Minneapolis, MN
Or Remote

Who You Are

We’re seeking a promising junior mixed-methods UX Researcher to work closely with cross-functional product teams, and to learn about how users interact with our employee health products. You’ll be joining a small but mighty team of four researchers and data scientists. You’ll assist with developing metrics and measurement, as well as qualitative evaluation of product features and user satisfaction through interviews and usability tests.

You have experience with both qualitative and quantitative research methods. Your research will focus on actionable insights that directly impact the work of product managers, designers, writers, and engineers throughout our global organization.

You’ll Be Ready To Work On

  • Conducting UX research that investigates user behavior and attitudes, using methods including usability testing, card sorts, focus group discussions, diaries studies, and more;
  • Designing and running surveys of users and company representatives, from questionnaire design through analysis;
  • Communicating results clearly and persuasively using charts, graphs, quotes, video clips, and other evidence;
  • Collaborating with design, product, content, data, and marketing teams to identify research questions, evaluate hypotheses, and socialize and evangelize results to create product impact;
  • Understanding the needs of diverse user groups and balance them with the goals of a fast-paced, growing business;
  • Helping democratize design research by playing an advisory role and ensuring quality as other team members undertake their own research projects;
  • Assisting with research operations, including exploring and setting up new research tools.


What you bring to our team

  • Bachelor’s degree in a human behavior or measurement-related field, such statistics, mathematics, social science disciplines including human-computer interaction, psychology, sociology, anthropology, economics, political science, or others with some exposure to quantitative analytical research,
  • Familiarity with concepts such as survey sampling, statistical significance, and regression analysis.
  • Basic proficiency in statistical analysis software such as R, SPSS, Stata or other.
  • 1-3 years professional experience in UX/user research, market research, or user experience design;
  • Experience with interviews, usability testing, and qualitative user research methods preferred;
  • Ability to formulate good research questions and to select the best research method for the problem at hand;
  • A self-starter attitude and the ability to work independently, while also thriving on collaboration and working well with a team;
  • Deep empathy for those with different life experience than you, ability to set aside assumptions to learn from research;
  • Stellar prioritization skills.

Nice To Have

  • Design sensibilities and interest in visual design;
  • Some exposure with interactive prototyping tools preferred;
  • Experience working in an agile software discovery and development process;
  • Experience leading a research project from start to finish with minimal support.

Why work here?

We believe a career should provide competitive pay and benefits, a collaborative and supportive work environment, strong employee culture and cutting-edge technology and services — so many reasons to love it here.

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