Red Hat

UX Researcher

Red Hat
Boston, MA
Posted on:
September 25, 2020

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat User Experience Design (UXD) team is looking for an User Experience (UX) Researcher to join us in Boston, MA. In this role, you will work collaboratively with our UX interaction design and development teams to conduct end-to-end user research and contribute to the formation of a research framework and ongoing processes for our products. You will embed user research principles and methods into our design processes, leading to an optimal user experience for Red Hat offerings. Additionally, you will work across multiple Red Hat organizations to help refine a scalable user engagement program that will enable our users to have a role in product design and definition. To help us achieve our goals, you’ll need to be comfortable working in a fast-paced, highly collaborative fashion, and self­-motivated, well-organized, and flexible.

Primary job responsibilities

  • Contribute to an interdisciplinary team that includes other UX researchers, interaction designers, visual designers, developers, product and marketing managers, and other stakeholders through all stages of the development cycle
  • Identify and define user research methods that are appropriate for a given design problem
  • Design and conduct research activities in a full range of areas: usability testing (formative and summative), ethnographic and field studies, interviews, surveys, card sort techniques, persona development, and heuristic evaluations
  • Perform descriptive statistics on quantitative data collected through research activities and prepare research reports that include consumable data summaries and visualizations, as well as concise and actionable conclusions
  • Plan and coordinate logistics and research activities to take place at various Red Hat-sponsored conferences and user group meetings throughout the year

Required skills

  • Master’s degree or higher in human computer interaction, human factors, applied psychology, experimental psychology, or a closely related area, or equivalent experience
  • Knowledge of the principles and practice of software interaction design
  • Experience with the user interface design process and methods, particularly as applied to web-based enterprise applications

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