Care.com

UX Researcher

Company:
Care.com
Location:
🇺🇸
Austin, TX
Posted on:
October 9, 2020

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will Be Like:

We are currently hiring a contract User Researcher that will help us discover user behavior, assess product performance, and validate product prototypes. If you are passionate about user empathy and love figuring out how to create relatable products, this role may be for you! We are looking for a User Researcher who appreciates understanding the role research can play in creating innovative and quality products!

In this role, you will collaborate across all of our platform teams on quantitative and qualitative research, user goals, marketplace dynamics, and consumer insights. You should understand analytics and human behavior equally, with a keen ability to gather insights from the research. This is an exciting full-time contract opportunity to influence the growth of a leading brand.

What You’ll Be Working on:

  • Translate team goals into clear and appropriate research
  • Collaborate with internal departments to facilitate research which helps them achieve their goals and keep the user top of mind.
  • Workshop with teams to approach solving problems with fun, positivity, and boundless enthusiasm.
  • Guide teams in heuristics and task analysis of existing user experiences, and make recommendations for improvements to user flows.
  • Help define a user testing system that can adapt to a range of testing needs, from lightweight prototype assessment to longer-term analysis of cultural deep dives into user behavior.

What You'll Need to Succeed:

  • Must be passionate and willing to help build better products.
  • Portfolio demonstrating prior user research work, methodology, and deliverables (reports or key findings).
  • Experience in two-sided marketplaces in e-commerce, dating apps, or gig-economy a plus.
  • Bachelor's in HCDE, Human Factors, HCI or Cognitive Psychology, or User Experience Design.
  • 5+ years of user research and with proven impact in a role leading research/product design role.

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.**

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