UX Researcher

Rochester, MN; Remote
Posted on:
October 14, 2020


Trissential is a trusted partner for end-to-end quality services and management consulting. As a part of our parent company Expleo, we have a footprint in 30+ countries. Our Mission is to have a positive impact on every person who interacts with Trissential. Clients love us because we are service focused. Employees love us because they are valued and cared for.

Come join a team where benefits start the first day of employment and compensation plans are designed to meet a flexible life style. We are looking for a UX Researcher to join a new product team providing digital patient services.


  • Conduct product user research through interviews, contextual inquiry, work groups, surveys, and analytics
  • Define usability goals and evaluate usability solutions, including baseline testing and iterative prototype testing
  • Define Accessibility requirements based on product features and intended audience
  • Define and execute prototypes and test approaches for research and assumption validation
  • Develop user persona's, journey maps, storyboards
  • Plan and carry out interviews and surveys to inform future product work.
  • Build relationships with key stakeholders and clients to gain deeper insights.
  • Establish and manage relationships with research-related vendors.
  • Collaborate with other researchers, product managers, and UX designers to ensure research translates into business impact.
  • Create a test plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights, compile top-line results, create a findings summary, author durable reports, and effectively present and share results.


  • Bachelor’s or master’s degree in Interaction Design, Graphic Design, Human-Computer Interaction, Industrial Design, or related field


  • A mixture of creative and technical skills
  • Creativity and innovation, to come up with new ideas
  • Enthusiasm for design and technology
  • Empathize with users and uncover latent needs
  • Synthesize and simplify data for sharing
  • Co-create innovative solutions to problems
  • Collaborate in a team environment
  • Quickly develop user-testable prototypes
  • Excellent verbal and written communication skills.  
  • Listen actively
  • Able to collaborate effectively with stakeholders and act as a strategic partner in product decisions.


  • 3+ years conducting user research for software/web-based products
  • Experience of using prototyping software tools, for example Axure Pro and Omnigraffle
  • Ability to use Adobe Creative Cloud, including Photoshop.
  • Previous experience working on product teams in an Agile environment
  • Demonstrated experience with various audiences and levels
  • Able to perform all research-related tasks in the research project lifecycle

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