Huntington National Bank

UX Researcher

Location:
๐Ÿ‡บ๐Ÿ‡ธ
Columbus, OH
Posted on:
October 24, 2020

Huntington is seeking a passionate mid-to-senior level researcher who wants to join a team of design thinkers focused on creating experiences that help and delight people. As a UX Researcher, you will assist the UX teamโ€™s efforts to involve users in a portfolio of experience design initiatives and advocate for the user with teams across the company.

We are looking for someone empathetic, smart, passionate, fun, energized and generally awesome to work with. If you are curious, ask why often, enjoy a challenge and want to design experiences that help people, we want to meet you.

Overview

In this role, you will:

  • Be a force of optimism, comfortable with the ambiguity that often exists in the early stages of innovation
  • Learn how people think about managing their financial well-being and how they interact with brands to do so
  • Coordinate research logistics (e.g., recruiting, moderation, data collection)
  • Participate in and execute generative and evaluative design research efforts executed by Huntington UX or an external third-party vendors (e.g., usability testing, one-on-one interviews, focus groups, heuristic evaluations, co-design activities, contextual inquiries, ethnographic research, surveys, card sorting)
  • Support the UX leads to help organize our stakeholder alignment activities
  • Create thoughtful user-centered research approaches and methodologies for the UX team's involvement in crafting new experiences for the user
  • Collaborate with market research, continuous improvement and analytics partners on best research approaches
  • Assist the UX team in creating frameworks that help organize insights in an easily consumable/digestible way
  • Participate in ideation & design of future customer experiences, including online, mobile apps, ATM and banker tools
  • Collaborate with designers, product managers, brand managers, analytics teams, and leadership to identify knowledge gaps and propose and plan methodology to gain needed insights
  • Participate in discovery efforts and gather insights (primary or secondary) that will help teams understand users' current and ideal experiences
  • Present deliverables to clients/partners/executives and speak to users' needs, expectations, pain points, etc.
  • Plan for and design research stimuli to support early design activities such as workshops, participatory design sessions, co-creation sessions, etc.
  • Support the creation of compelling stories that help communicate user insights and design criteria to clients, partners, and executives
  • Drive analysis and synthesis activities for research data and communicate insights and design criteria to clients, partners, and executives
  • Work with teams to Identify user types and specific screening criteria
  • Plan and facilitate multi-disciplinary workshops to involve and align the design team and stakeholders on experience opportunities

Basic Qualifications

  • Bachelor's degree in Human Factors, Human-Computer Interaction, Psychology, Cognitive Science, Design or equivalent related experience
  • Minimum 3 years of experience in the field of design research or usability
  • Minimum 3 years of experience facilitating in-depth interviews, focus groups, usability studies or design workshops

Preferred Qualifications:

  • Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and manage time
  • Ability to develop working relationships with individuals at all levels of an organization
  • Strong desire to improve the lives of others
  • Firm understanding of the user-centered design process
  • Knowledge of human factors and usability considerations, including ADA compliance/guidelines
  • Experience in generative and evaluative research methodologies, data collection and analysis
  • Ability to apply selected research methods
  • Understanding of specialized UX skillsets (e.g., experience strategy, interaction and visual design, content strategy, front-end UI development)
  • Knowledge of the latest trends and UI conventions in the digital space
  • Strong understanding of the usability differences between pervasive devices and platforms (e.g., smart devices, phone, tablet, desktop, Android, and IOS)
  • Comfort with ambiguity early in projects
  • Strong organization, facilitation, collaboration, and problem-solving skills
  • Core critical thinking skills, including observation, interpretation, analysis, inference, evaluation, and explanation
  • Excellent written, verbal, and visual communication skills, including the ability to visualize key research insights/data
  • Proficiency with Adobe Creative Suite

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