EPAM

UX Researcher

Company:
EPAM
Location:
🇨🇦
Toronto, ON
Posted on:
October 29, 2020

EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION

You are a motivated, self-starter who is passionate about Design and its various dimensions. You enjoy living by your craft and developing user-centered solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a UX Researcher. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities:

  • Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
  • Identify and communicate research goals, set research strategy, create and implement research plans and scripts
  • Lead a range of generative and evaluative research methods including contextual inquiry, card sorting, usability testing, heuristic analysis, A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
  • Synthesize research and provide insights to key team members to drive design decisions
  • Influence the integration of goals and research findings into development processes and KPIs
  • Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
  • Facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
  • Serve as User Research Lead for new business activities, presentations, and estimates
  • Influence and gather stakeholder requirements and contribute to their translation into innovative design
  • Identify and reconcile discrepancies in the application of user-interface styles, patterns and standards across product groups and propose ways to ensure compliance
  • Investigate and recommend new and emerging research methods, technologies, and process improvements
  • Deliver compelling presentations of research findings and recommendations that influence product and service design throughout the development lifecycle
  • Collaborate with cross-functional design teams on process, interaction design and flows
  • Present research findings and design work to internal teams as and clients
  • Organize and delegate work to other experience designers as appropriate and provide mentorship
  • Contribute to the life of the firm through thought leadership

Requirements:

  • 10+ years of research and design experience (including hands on experience with design) software
  • Master's degree in Human Factors Engineering, Human Computer Interaction, Cognitive Psychology or Ergonomics, or related area
  • Strong ability to lead user research, testing activities and deliverables
  • Experience with Qualitative mixed methods research methodologies
  • Stellar verbal and written communication skills
  • Ability to create and tell stories both internally and to clients
  • Ability to lead cross-functional teams
  • Experience working on enterprise digital product development (applications and websites)
  • High-level knowledge of user experience design process
  • Strong ability to lead user research, testing activities and deliverables
  • Excellent ability to explain complex design decisions to experts and laypeople

We Offer:

  • Extended Healthcare with Prescription Drugs, Dental and Vision Insurance (Company Paid)
  • Life and AD&D Insurance (Company Paid)
  • Employee Assistance Program (Company Paid)
  • Unlimited access to LinkedIn learning solutions
  • Long-Term Disability
  • Registered Retirement Savings Plan (RRSP) with company match
  • Paid Time Off
  • Critical Illness Insurance
  • Employee Discounts

WHY EPAM

EPAM occupies a unique position in the technology and digital services industry. Part agency, part consultancy, part innovation lab, EPAM is dedicated to helping global enterprises thrive in the technology age. We innovate breakthrough strategies, experiences, and products designed to reinvent the relationship between companies and their customers. We believe in testing and measuring, in continuous improvement, in the relentless pursuit of results.

EPAM Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected characteristic under the law.

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