Sprinklr

UX Researcher

Company:
Sprinklr
Location:
🇺🇸
Portland, OR
Posted on:
November 7, 2020

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 1,900 employees helping the world’s most valuable enterprises make their customers happier.

UX Researcher

Candidates need to be located in Portland, Oregon

Sprinklr is 2,000 employees strong, valued at $2.7 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide unique experiences at every turn.

Sprinklr offers powerful social capabilities that allow our clients to reach, engage, and listen to customers across 35+ Modern Channels including social, messaging, chat and text. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands worldwide, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

UX Researcher - Portland, Oregon

At Sprinklr, we strive to celebrate our users in everything we do. We are seeking a UX Researcher with a passion for understanding user needs and motivations, as well as the ability to empathize with people from all roles, industries and backgrounds. The ideal candidate understands that technology interactions can affect our work day, personal life and overall happiness. Thus, they will be an enthusiastic, fearless advocate for our Sprinklr users by converting their needs and desires into actionable insights and impactful solutions.

As an integral part of our Design team, you will serve as a champion for our end users throughout the design and development process. Leveraging research methodologies, you will interact directly with users from the world’s leading companies to develop a strong comprehension of their daily tasks and end goals. You will work closely with Sprinklr’s talented pool of designers, product owners, and engineers to translate user insights and feedback directly into our products. Throughout the fast pace of software development, you will consistently ground us with your deep knowledge and understanding of the users to help create products they trust and love.

The Sprinklr Design team is tasked with designing the world’s most loved enterprise software. Find out more about what we do at https://sprinklr.design/

Responsibilities:

  • Collaborate with designers, product owners, engineers and fellow researchers to prioritize research needs and opportunities in a fast-paced environment
  • Host and facilitate research sessions with Sprinklr’s rich user base, including all role levels, industries and geographical regions
  • Develop strong understanding of Sprinklr user personas, workflows and behaviors to represent users throughout design process
  • Analyze and distill user feedback into actionable insights to inform product and design decisions
  • Identify, implement and iterate new research methodologies as Sprinklr’s UX Research operations continue to evolve

Qualifications:

  • Bachelor’s Degree in Psychology, Sociology, Human-Computer Interaction, Information Science, Design or related field
  • ~2 years UX Research/Design or relevant industry experience
  • In-depth knowledge of UX Research + Design principles and methodologies
  • Strong written and verbal communication skills, including confidence corresponding with senior stakeholders and high-profile customers
  • Ability to work in fast-paced, ambiguous environments against software release timelines
  • Ability to collaborate and build relationships with fellow team members and stakeholders
  • Curious, empathetic mindset, including intuition to ask effective questions to receive actionable feedback
  • Strong problem-solving and critical thinking skills

Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife

We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint. This is how we all make the world more social together.

We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.

We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

Employment Policy

Sprinklr’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Sprinklr, Inc. participates in the E-Verify Program.  As a participating employer, Sprinklr, Inc. will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Sprinklr, Inc. follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC).  The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

Disclaimer

Our careers site is only for individuals seeking a position with Sprinklr and its holdings companies. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications, or resumes, and any such submissions will be considered unsolicited. Sprinklr does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our job alias, Sprinklr employees, or any other company location. Sprinklr is not responsible for any fees related to unsolicited resumes/applications.

Any offer (s) of employment are contingent upon a satisfactory background and criminal records check, which will be conducted in accordance with local legal regulations.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

The Sprinklr Way

EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!

We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to  understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better  company-wide innovation, improved financial results and better decision making.  

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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