UX Researcher

Amsterdam, NL
Posted on:
December 1, 2020

This is an exciting opportunity for a talented UX Researcher to help shape the design of our most high profile global banking products.

You have 2-5 years of experience conducting user research within a UX team for software/digital products;

  • You have a Bachelors and/or Master’s Degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences;
  • Having experience in financial applications/services or complex user journeys is highly desirable;
  • You have demonstrated knowledge of user-centred design principles and practices;
  • You have hands-on experience with various qualitative research methodologies: including in-person and remote moderated one-on-one sessions, card sorting, contextual inquiry, and usability studies;
  • Having professional experience with one or more of the following is a plus:
  • - Quantitative survey programming and analysis,

  • Managing and recruiting for a usability lab,
  • Developing and executing research with users of Clients/Customers (B2B2C).
  • Behavioural profiling and goal-driven design;
  • You have experience advocating research findings to diverse audiences through written reports and in-person presentations;
  • You have excellent communication skills in English;
  • You have experience incorporating complex technical and business requirements into research;
  • You have working knowledge in guiding teams or customers to the right decisions;
  • You have in-depth knowledge of Accessibility.

  • trust me,
    it's my job


    This is an exciting role in a specialist team of dedicated UX Researchers. You'll work across the full spectrum of Product, from prototyping to rollout (with our customers) while answering some of the most challenging questions in Fintech.

    Backbase is at the centre of a global transformation in Digital Banking. As one of the largest providers of digital banking platforms and apps globally, you'll have the unique opportunity to research and test widgets, mobile apps and services that impact more than 70 million people on a daily basis.

    Most importantly, you will be the voice of the user at Backbase. You'll need to be passionate about understanding what people want from their banks both now and in the future. We are looking for someone with a natural curiosity about how financial applications can better help human beings; you'll be tackling scenarios that really matter to people's financial wellbeing.

    You'll conduct primary research; exploring the emotions, behaviours, and motivations of our users, and then work with teams of designers, Product Managers, engineers and others to create and build intuitive, innovative, and beautiful products that people love.

    We have a great, creative culture in our Design team with over 25 UI/UX Designers and Researchers working across the organization. We are looking for someone who will be a great addition to this team, bringing creativity, passion, and experience.

    While Amsterdam is HQ for Backbase, being onsite with our customers and meeting the users is essential. We work with our customers in Russia, South Africa, Europe, the Middle East, and North and South America, so a valid passport and an ability to travel is a must have.

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