UX Researcher

Posted on:
December 11, 2020

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

This is a fantastic opportunity for a passionate User Researcher to take the next step in their career. You will be joining an established product development organization, where you will be on a mission to embed Research at the very core of its working practices. The career prospects for the successful candidate are excellent and there is a strong possibility of this developing into a leadership role as we build out our research capabilities in future.

What You'll Be Doing

You’ll be working closely with Product Managers, Designers and Engineers, delivering cutting-edge mobile messaging solutions. Supported by the Director of User Experience, you will be an evangelist for Research and the discovery process, helping people to understand, embrace and execute in this area, as well as demonstrating the value it brings through your own, hands-on contribution.  

What to Bring

  • 3+ years’ research experience, currently working in a Senior or Lead capacity.
  • Deep understanding of qualitative and quantitative techniques, and their execution.
  • Experience developing research strategies, ensuring the right techniques are employed at the right time.
  • Ability to mentor and educate other members of the product group around Research.
  • Strong communication skills; the ability to confidently explain concepts and influence people at all levels.
  • Ability to manage a research community and curate research findings for the benefit of the wider business.


  • Degree qualification in Psychology, Anthropology, Sociology, or a related field; or equivalent industry experience.

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

This role will be based at our London site and may involve infrequent international travel.

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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