Red Hat

UX Researcher

Red Hat
Boston, MA
Posted on:
December 18, 2020

The Red Hat User Experience Design (UXD) team is looking for a UX Researcher to join us in Boston, MA. In this role, you will work collaboratively with our UX interaction design and development teams to conduct end-to-end user research and contribute to the formation of a research framework and ongoing processes for our products. You will embed user research principles and methods into our design processes, leading to an optimal user experience for Red Hat products. Additionally, you will work across multiple Red Hat organizations to help refine a scalable user engagement program that will enable our users to have a role in product design and definition. To help us achieve our goals, Red Hat UXD is looking for someone who is comfortable working in a fast-paced, highly collaborative fashion, and is self­-motivated, well-organized, and flexible.

Primary job responsibilities

  • Contribute to an interdisciplinary team that includes other user experience researchers, interaction designers, visual designers, developers, product and marketing managers, and other stakeholders through all phases of the development cycle
  • Identify and define user research methods that are appropriate for a given design problem
  • Design and conduct research activities in a full range of areas: formative and summative usability testing, ethnographic or field studies, interviews, surveys, card sort techniques, persona development, and heuristic evaluations
  • Perform descriptive statistics on quantitative data collected through research activities and prepare research reports that include consumable data summaries and visualizations, as well as concise and actionable conclusions
  • Plan and coordinate logistics and research activities to take place at various Red Hat-sponsored conferences and user group meetings throughout the year

Required skills

  • Masters degree or higher in human computer interaction, human factors, applied psychology, experimental psychology, or a closely related area, or equivalent experience
  • Knowledge of the principles and practice of software interaction design
  • Experience with the user interface design process and methods, particularly as applied to web-based enterprise applications
  • Experience with Qualtrics, Loop11 and Tableau is a plus

Candidates must present a portfolio or CV describing relevant user experience research with links to more detailed work examples.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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