Cera Care

UX Researcher

Cera Care
London, UK
Posted on:
January 9, 2021

Join Cera as our first UX Researcher, and you’ll be taking the lead on establishing this critical function as we grow our Product and UX teams.

Your work will have a huge impact on the way that care is experienced and delivered, by grounding everything we do in a deep understanding of customers, across every aspect of delivering domiciliary social care.

The role is remote, with occasional visits to our London head office to meet and collaborate with your colleagues and stakeholders.

Of course, as a UX Researcher, you’ll be passionate about getting insight directly from customers to gain a deep understanding of them as we design, build and iterate our products and experiences.

This will mean facilitating online research sessions, as well as visiting our network of care branches and professional carers across the UK to see them in action first-hand.

You will occasionally shadow a professional carer as they make care visits in our customer’s homes - to see the incredible job they do for yourself and to talk to those receiving care and their family members.

The insight you generate will ensure that Cera’s product experiences are the best that they possibly can be, based on genuine customer needs.

This enables Cera to achieve its goal of providing great care to all of our customers whilst improving the experience of everyone involved in care delivery.

You’ll be part of our small but growing UX Team, which forms part of our wider Product team. You'll work remotely with colleagues across the business including product, design, data, engineering and operations.

You’ll build a deep knowledge of our customers and stakeholders and a passion for user centred design and its application to our technology and care delivery.

About you

As our first UX Researcher, you will establish and embed UX Research within Cera and will be a true voice for the customer across all that we do.

You’ll have the ability to juggle multiple projects and will understand how to prioritise your work and time based on an understanding of the impact of your deliverables to your stakeholders and projects.

You thrive in mission-driven organizations, working with collaborative teams who are passionate about utilising technology and building products to better the world around us.

You will have a background as a UX Researcher for at least 2 years and will champion best research practices. You have the ability to stay laser focused on our end users, conducting internal and external research to ensure our teams are building useful and delightful solutions to deliver our mission.

Role and responsibilities :

  • Passionately advocate UX research to ensure the customer voice is heard across Cera
  • Work with the UX Manager to establish UX research processes and principles at Cera
  • Understand Cera’s strategy and vision and the impact that experience research can bring to our products
  • Work with qualitative and quantitative research processes to collect and analyse insight from customers (including carers, branch staff, clients, family members), stakeholders and other teams to shape opportunities to create, improve and optimise our experiences

High quality and timely delivery of the most appropriate UX research methodologies, processes and artefacts through every stage of the product and user centred design lifecycle potentially including, but not limited to :

  • 1 : 1 research interviews
  • Usability testing
  • Focus groups
  • Surveys
  • Diary studies
  • Presentation of qualitative and quantitative research
  • Journey / empathy / experience maps
  • Storyboards
  • Personal development
  • Understanding and practical use of behavioural analysis and its importance alongside qualitative research (what people say versus what people do!
  • Collaborate in design thinking, ideation sessions and collaborative workshops
  • Work with our Product teams to ensure our experiences are easy to use and appropriate for our employees and customers
  • Keeping close to the market, conducting competitor analysis and ensuring we’re constantly innovating our experiences and products
  • Work with senior management to drive experience innovation in our products.

Background & Experience

  • You thrive in mission-driven organizations, working with collaborative teams who are passionate about utilising technology and building products to better the world around us
  • Around 2-5 years UX Research experience in a commercial environment
  • Experience and proven application of User Centred design principles and processes
  • Experience of innovation in digital product experiences (i.e, mobile, web, data
  • A pragmatic approach to prioritising your own work
  • Experience working with designers, engineers and product owners through ideation, development and optimisation of products and features
  • Familiarity with Agile frameworks
  • Experienced working together with senior management
  • Experience of challenging stakeholders to ensure a relentless focus on our customers and the experiences we provide them

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