UX Researcher

Remote, UK
Posted on:
January 8, 2021

Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients.

Recently named a leader in The Forrester Wave™, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world.

About the team you’ll be joining

Our product design team is split across Brighton, New York and Berlin. We have a wide range of skills from pure user research through to pure visual design, and a number of people with a blend in between. You’ll report to our Head of UX Research.

About the role

Day to day you’ll be working with a small cross-functional squad of UX/UI Designers, Product Managers, Engineers, to help bring new products to life, or improve existing products.

You will be responsible for planning and conducting mixed methods user research, interviews and testing, synthesising the gathered data, translating them into user requirements and communicating your findings effectively with other team members.

Your expertise should cover the full range of quant and qual user research techniques from early user requirements gathering (e.g. stakeholder interviews, surveys) to iterative usability testing.


  • Planning and conducting user research (contextual inquiries, interviews, workshops and surveys), user testing and heuristic analysis.
  • Facilitating user requirement sessions and user workshops.
  • Presenting research findings to the team as well as wider audiences in creative and inspiring ways, clearly framing challenges and opportunities.
  • Translating findings into user stories, journeys, personas, jobs to be done, empathy/experience maps, presentations etc.

About you

  • A solid grasp of user-centered design (UCD) with empathy for the user.
  • 3+ years of experience in applied product research (as a UX Designer/Researcher)
  • Experience conducting usability tests, card sorts, field studies and diary studies.
  • Strong analytical and data triangulation abilities.
  • Ability to work effectively in a team setting and be open to receiving feedback and constructive criticism.
  • Research and showcase knowledge in the industry’s latest trends and technologies.

Nice to have

  • Experience translating concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
  • Language skills in Spanish, French or German

Working at Brandwatch:

We offer: Flexible & remote working, a competitive benefits package, an extensive people  development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.

Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.

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