Allstate Insurance Company

UX Researcher

Location:
🇺🇸
Remote, US
Posted on:
January 9, 2021

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

Avail (affiliate company of Allstate) is a new car sharing platform focused on improving mobility and reducing the cost of car ownership. We give car owners a way to earn extra income from their idle cars and connect drivers with a convenient, affordable way to drive a car when they want. We have locations in Denver, Chicago, Salt Lake City, Phoenix, Philadelphia, Houston, Dallas, Baltimore, Los Angeles, Miami, Nashville, and Austin, with more locations coming soon.The Research team’s aim is to empower Avail to make high quality decisions backed by a rich understanding of our users. As a researcher, you are embedded in a team of designers, PMs, engineers and other cross-functional partners. You will be responsible for all stages of planning and conducting multi-method research to shape touch points in our customers’ experience. This role provides support to UX, product, and business teams, from discovery through iterative design, implementation and beyond.

What you’ll do:

  • Be a champion for our customers across all internal conversations and initiatives to ensure we are solving for the right needs
  • Actively bring stakeholders from all levels into the research process to build empathy for user needs and become better customer advocates.
  • Plan, recruit, execute, and analyze using a variety of methods whether it be interviews, log analysis, usability studies, diary studies, ethnographic observation, or surveys.
  • Play a key role as part of an agile cross-functional teams through the entire product development lifecycle to support product discovery initiatives, refining solutions, and identify continuous improvement opportunities to drive impact.
  • Plan & facilitate workshops and design sessions with cross-functional teams to drive alignment and positive outcomes.
  • Enhance the processes, practices, and tools of the research team to increase the quality & efficiency of our work.

We’re looking for someone who:

  • Looks for and surfaces problems to solve
  • Prioritizes which questions or topics to focus on
  • Executes on a variety of research methods
  • Communicates effectively, incorporates storytelling techniques, and leverages tools such as customer journey maps to drive alignment
  • Measures impact of research and familiarity with UX metrics
  • Takes initiative and speaks up to seek support as necessary
  • Finds ways to improve skillset and coach others
  • Ability to thrive in a fast paced, cross regional, diverse, and dynamic work environment

Education and experience:

  • 3+ years of industry experience within a research function
  • Experience coordinating and directing research end-to-end study design, recruiting, moderation, analysis, reporting
  • Demonstrated experience planning and selecting the optimal research method for a given project
  • Expertise in various research methods, product and/or service design, and strong analytical ability
  • Prior experience in ecommerce or two-sided marketplaces
  • Four year degree, Master’s preferred, in Human Factors, Human Computer Interaction, Psychology, Cognitive Science, Design or related field, or equivalent practical experience

Bonus skills and experience:

  • Quantitative data collection & analysis
  • Behavioral design techniques
  • Early stage prototyping
  • Shipping products at startups

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

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