On the Beach

UX Researcher

Company:
On the Beach
Location:
🇬🇧
Remote, Manchester area
Posted on:
February 2, 2021

On the Beach sends over 1.5 million people on their perfect beach holiday every year, and while the Covid-19 pandemic has caused disruption for the travel industry, we have not paused our ambition to become Europe’s leading online retailer of beach holidays. We’re completely focused on making it easy for people to find, book and enjoy their perfect beach holiday. To reach our goals, we work as a team to a clearly defined set of values; these are what make On the Beach a great place to work for our colleagues and help us deliver the best experience possible for our customers. We’re bold. We’re open. We’re dynamic.

The Opportunity

Data and customer insights drive all of our decisions at On the Beach and UX Researchers are an integral part of this process, responsible for gathering information in a variety of qualitative and quantitative methods (including interviews/ usability testing, contextual inquiries, diary studies, personas, card sorting etc), as well as competitors review or other desk research techniques.

While their immediate audience for synthesising this insight is the UX Design team, our UX Researchers are trusted partners to the cross-functional delivery teams within Tech and Product as well as other stakeholders across the business.

The Research function within On the Beach plays a pivotal role to the data maturity across the organisation as we progress to understand our customers better and provide them with increasingly personalised experiences.

Responsibilities

  • Reporting to and working closely with the UX Research Manager to translate the Product and Design teams’ goals/ needs into research questions, determine and apply the right approach and support the insights absorption and implementation process.
  • Plan and execute UX Research throughout the design and development lifecycle, from early strategic direction through post-release validation, using various methods and approaches, as and when appropriate.
  • Advocate for the user/customer and clearly explain findings, while making meaningful, data informed recommendations that align both with user and business goals.
  • Be an active promoter of UX Research across the business, while nurturing meaningful relationships with colleagues from different teams/ departments (eg. Analytics, Data Science, Internal DataBase etc)
  • Keep on top of trends and industry best practice and share regularly with the other researchers/ designers/ colleagues to create a loop of continuous learning and an environment of positive, engaging discussion.

About you

We’re looking for someone who has good knowledge of research practices with a track record of experience in either in UX or Market Research, client or agency side.  You will have good understanding of the strengths and limitations of different research methods/ techniques, as well as research design principles, ethics and best practices. You have good knowledge and/or hands-on experience with a wide range of qualitative and quantitative research methods and techniques (such as usability testing, ethnography, contextual enquiry, journey mapping, surveys, competitor analysis). You are an experienced moderator (having conducted moderated/ unmoderated 1-2-1 or group interviews with different audiences, in different settings or with different tools/ platforms).  You understand research operations (tools, processes) to improve team efficiency and effectiveness of research. You ideally have some experience in designing & facilitating workshops with stakeholders.

You are an excellent communicator both verbally and in writing - able to make insights relatable and engaging, with natural ability to articulate and defend your recommendations. You are able to to communicate research concepts, tools and results in a simple and straightforward manner. You are comfortable with presenting findings to the team and stakeholders and designing workshops

Benefits

  • Generous discount on holidays
  • Flexible working hours
  • Simplyhealth Optimise Health Plan and eye care contribution
  • Travel to work scheme - interest free tram and train loans and cycle to work scheme
  • Onsite subsidised coffee shop - barista-style coffee and snacks
  • Food and drink discounts across a number of venues in Manchester City Centre
  • Gym discount
  • Share incentive plan
  • Enhanced maternity, paternity and adoption pay
  • The Sandbox - free bar every Friday PM
  • Charity contribution - we match any funds raised by an employer for charity, doubling the total funds raised.

Remote Working

Currently we are working remotely. In the future our primary place of work will be our Aeroworks office in the centre of Manchester. However, after a successful switch to remote working due to the covid crisis, flexible remote working opportunities are available; please discuss with the hiring manager during your application.

Please reference you found the job on UXResearchJobs.com, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave UXResearchJobs.com and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong