Papa is growing & looking for an UX Researcher to join our team!

Papa’s mission is to support families throughout the aging journey. Every day 11,000 people in the United States turn 65. Loneliness is a disease and Social Determinants of Health have huge impacts on people’s lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families.

Backed by amazing partners, Papa has raised over $31M in funding. Our investors include Canaan, Comcast Ventures, Operator Partners, Magnify Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), and YCombinator.

Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business.

About the Role

The UX Researcher is part of the Marketplace team at Papa and works across many types of brand and product initiatives at Papa to more effectively and efficiently deliver products and experiences that fulfill user needs. Papa’s mission is to support families throughout the aging journey, so we care deeply about crafting user-friendly and user-focused experiences that bring people together.

In addition to conducting primary research, the UX Researcher will also enable other functions within the company (engineers, product managers, designers, marketers, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Papa and define how we put users first when conducting research.

Essential Job Functions

Lead user research efforts and conduct mixed-method studies that deepen our understanding of the user experience and drive product strategy
Work in a highly collaborative fashion as a strategic partner to business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products
Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
Work closely with partner teams (product, engineering, design, growth, and operations) to create a full picture of the end users’ experience, including tradeoffs & dependencies across functions
Effectively communicate findings & recommendations to product, design and engineering stakeholders
Enable others at Papa to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
Disseminate research insights to evolve and enhance Papa’s understanding of user needs and identify innovative opportunities to meet those needs.

Requirements

Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
A lack of ego, driven by group outcome, not individual outcome
Committed to supporting a diverse, inclusive, and collaborative work environment
3+ years of experience conducting research, using both qualitative and quantitative methods
Experience working directly with product, design and development teams
Excellent story-telling abilities and facilitation skills
Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
Interest in partnering with teammates to increase understanding of user research
Willingness to take initiative, run with projects, and speak up when support and guidance is needed
Obsessed with customer centricity and process improvement
Detail oriented with a strong sense of urgency
Ability to leverage data tools to seek answers to complex problems

Benefits

Market competitive salary
Bonus provided based on individual goals
Health benefits
Health Care, Vision, Dental
PTO + paid holidays (available after 90-days)
401K + matching

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