Do you nerd-out on coordinating, conducting, synthesizing, and sharing user research in a highly technical domain? Are you curious, analytical, collaborative, and an excellent communicator? Do you thrive in a fast-paced environment where you can have a direct impact on customer experience?
If so, then our UX Researcher role at JumpCloud could be a great fit for you.
JumpCloud’s mission is to Make Work Happen ® , providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
What this role is:
Your primary focus for this role will be on enabling and conducting research that provides rich and actionable user insights our product teams need at every stage of the product development lifecycle. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively with these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.
What you’ll be doing:
More specifically, we’re looking for someone with:
Where you’ll be working
All our roles are remote in the U.S. unless otherwise specified. Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $65,000-$75,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan. We have an unlimited vacation policy.