JumpCloud

UX Researcher

Company:
JumpCloud
Location:
🇺🇸
Remote, US
Posted on:
February 3, 2021

Do you nerd-out on coordinating, conducting, synthesizing, and sharing user research in a highly technical domain? Are you curious, analytical, collaborative, and an excellent communicator? Do you thrive in a fast-paced environment where you can have a direct impact on customer experience?

If so, then our UX Researcher role at JumpCloud could be a great fit for you.

Meet JumpCloud

JumpCloud’s mission is to Make Work Happen ® , providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

What this role is:

Your primary focus for this role will be on enabling and conducting research that provides rich and actionable user insights our product teams need at every stage of the product development lifecycle. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively with these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.

What you’ll be doing:

  • Participating and assisting with designing, planning, and running research projects, from start to finish, which may include supporting recruiting, study prepping, analyzing data, synthesizing research, and communicating findings to stakeholders
  • Partnering with other researchers, product designers, and product managers to conduct research
  • Conducting practical and impactful research across the product lifecycle, from generative to evaluative and everywhere in between
  • Bringing insights about users using a variety of methods - surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method not currently in our toolkit
  • Sharing findings with designers, engineers, product managers, and others, leading to a more informed and more empathetic product team
  • Participating in outreach to the company by teaching, telling stories, and soliciting perspective
  • Contributing to and curating insights from the research repository

More specifically, we’re looking for someone with:

  • Familiarity with a variety of research methods
  • Excellent communication skills
  • Experience analyzing and summarizing data for a variety of audiences
  • Collaborative approach
  • Bachelors' degree in UX Design, UX Research, Behavioral Psychology, Human Factors, HCI, Product Design, Anthropology or equivalent related program - OR - Graduate of accelerated learning program (e.g., General Assembly, Bloc, DesignLab, Springboard) focused on UX Design or UX Research

Bonus points:

  • Experience with UX research in B2B & regulated industries
  • Experience with unmoderated testing platforms
  • Previous experiences with IT-related technologies
  • Quantitative data analysis chops
  • Interaction design experience

Where you’ll be working

All our roles are remote in the U.S. unless otherwise specified. Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $65,000-$75,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan. We have an unlimited vacation policy.

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