UX Researcher

At trivago we use the latest innovative technologies to empower our users to find their ideal hotel 100 times a second, across 55 different locales world-wide and in 33 different languages. Are you an experienced and highly driven UX researcher? Do you enjoy working in cross-functional teams? We’re looking for a skilled UX researcher, with valuable experience and outstanding interpersonal skills.

As a UX researcher at trivago, you’ll design and execute user research studies combining qualitative and quantitative methodologies in a fast-paced, agile and fun work environment. For this role we’re looking for someone experienced with conducting foundational and exploratory user research, with a drive and passion to identify opportunities for product innovation and helping shape medium- and long-term business and product strategy.

What you’ll do:

• Develop and execute complex, multi-method foundational research projects.
• Drive the successful evolution of our product by studying the behaviour, cognition, emotions, and attitudes of travellers and trivago users.
• Craft UX research roadmaps and execute mixed method studies in collaboration with other user researchers, designers, product teams, and data scientists.
• Work in interdisciplinary teams and actively involve key stakeholders in the research process and promoting a human-centred design perspective.
• Communicate your findings informing the product strategy to maximise their impact.
• Be an advocate of our users and also of the UX research discipline inside and outside of the UX research team.

What you’ll definitely need:

• Significant industry experience in mixed methods user research in a digital product environment or equivalent  research experience ( academia, consulting, etc.)
• Strong understanding of and passion for foundational research, including diary studies, in-depth interviewing, contextual inquiry, and design ethnography.
• Experience conducting evaluative user research investigations remotely/in-person/in the field (e.g. formative and summative usability testing, card sorting, tree testing, etc.)
• Proven track record of producing high-quality outputs, such as research guides, reports, personas, user flows, user journey maps, prioritised usability issues, etc.
• Proven track record of impact the research made on a company and product.
• Strong ability to creatively translate research findings into relevant insights for designers, product owners, and other stakeholders.
• Excellent collaboration, communication and presentation skills, both written and verbal.
• Passionate about mentoring and supporting research conducted by other researchers or designers.
• A strong focus on generating business impact and understanding of how to connect research outputs with the overall product roadmap and business strategy.
• Excellent verbal and written communication skills in English (our company language).
• Experience orchestrating workshops and ideation sessions for external or internal stakeholders would be considered a plus.
• Experience rallying a product team behind the results / proven capability on getting buy-in for results and into the product roadmap.

What we’d love you to have:

• Experience working in the tourism or hospitality sectors would be considered a plus.
• Fluency in French, German, Spanish, Italian or Japanese would be considered a plus.
• Experience applying the Jobs-to-be-done framework would be considered a plus.
• Good familiarity with A/B testing and experimentation, including concept testing and working with MVPs would be considered a plus.

What you can expect from life at trivago:

• Entrepreneurship: The freedom to take ownership of your work and drive initiatives independently. It’s the idea that counts, not the position.
• Growth: Support for your development, constant new opportunities, regular peer feedback, mentorship and training.
• International workforce: Collaboration with international talents from 80+ nations bringing different perspectives, backgrounds and expertise together to ensure a truly global focus.
• Flexibility: Self-determined working hours and the opportunity to split your time between home and our campus in Düsseldorf: 2 days on campus and 3 days at home per week.
• Relocation and integration: Support with relocation costs, work permit and visa questions, insurance and free language classes.
• Equal opportunity: Commitment to creating an all-inclusive workplace, because we know representing the diversity of our users in our talent base enables us to create a more meaningful product.

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